Wavity: AI-Powered Help Desk and CRM Software
Wavity helps IT and customer support teams manage service requests and customer relationships. It is designed for organizations that need to digitize manual workflows without writing code.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Enterprise IT departments, Customer support teams, Operations managers
- Pricing
- Pricing starts at $30/month per user for the Standard CRM and $38/month per user for the Professional CRM. An annual option is available at $360/year for one user, and enterprise options are available. A free trial is offered.
- Key use cases
- IT Service Management, Custom Workflow Automation, Customer Relationship Management, Customer Sentiment Tracking
- Official website
- wavity.com
Wavity is an IT Service Management (ITSM) and CRM platform designed to help businesses manage support tickets and operational workflows. It uses AI to assist with tasks such as categorizing tickets and analyzing customer sentiment to help teams prioritize their workload.
The platform is built for various business sizes, from small teams to enterprises. It is aimed at IT departments and support teams that need a centralized way to track issues or those looking to replace legacy homegrown applications with a cloud-based system.
Beyond ticketing, the software includes a zero-code application designer, which allows users to build custom business tools and automated workflows using a drag-and-drop interface. This may help businesses adapt their software to changing processes without needing dedicated developers.
Buyers should confirm whether specific advanced AI features are included in their selected plan and if the mobile-first infrastructure aligns with their team's needs.
Key Features
Uses AI to analyze, categorize, and route tickets based on content and priority, and supports automated ticket closure for resolved issues.
A drag-and-drop interface that allows users to create custom business applications and workflows without writing code.
Analyzes text-based customer interactions to classify sentiments as positive, negative, mixed, or neutral.
A unified code base for web and mobile interfaces, allowing users to access the platform via a mobile app.
Tools to define and track business metrics and generate reports to identify operational problem areas.
Supports lead and contact enrichment, sales pipeline management, and opportunity tracking.
Use Cases
Organizing and routing IT support requests using automated categorization to help agents prioritize tasks.
Replacing manual data entry or legacy homegrown apps with custom-built, zero-code digital workflows.
Tracking sales pipelines and managing customer interactions through a customizable CRM interface.
Using AI analysis to monitor the tone of customer interactions to help identify high-risk support tickets.
Best For
Pricing
Pricing starts at $30/month per user for the Standard CRM and $38/month per user for the Professional CRM. An annual option is available at $360/year for one user, and enterprise options are available. A free trial is offered.
FAQ
It is a drag-and-drop interface that lets users create custom business applications and automate workflows without needing to write code.
The AI can analyze ticket content to categorize and route requests, identify customer sentiment, and supports automated ticket closure for resolved issues.
Wavity offers a Standard CRM at $30/month per user and a Professional CRM at $38/month per user, with annual plans and enterprise options available.
Source category: Operations
Source subcategory: Help Desk
