Wavetec QMS: Queue Management and Digital Transformation
Wavetec helps organizations in high-traffic sectors manage customer flow and wait times. It is designed for businesses looking to move manual teller tasks to self-service options.
At a glance
- Category
- Operations
- Best for
- Financial services, Healthcare facilities, Government offices, Retail stores, High-traffic public service centers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Virtual Queuing During Peak Hours, Automating Branch Transactions, Patient Flow Management, Government Service Coordination
- Official website
- www.wavetec.com
Wavetec offers tools designed to manage how customers enter and move through physical locations. The system combines digital queuing, appointment scheduling, and hardware such as self-service kiosks and digital signage to coordinate visitor traffic.
It is designed for businesses with physical branches, including financial institutions, healthcare facilities, government offices, and retail stores. The system supports on-site and remote check-ins, which may include joining queues via mobile apps or WhatsApp.
Beyond flow management, the tools include analytics to help managers monitor staff performance and service area efficiency. Buyers should confirm whether they require a combined hardware and software solution or a digital coordination tool, as Wavetec provides both.
Potential users should verify specific kiosk hardware capabilities, such as KYC verification or cash handling, to ensure they align with their operational needs.
Key Features
Supports linear, virtual, and mobile queuing to organize customer flow.
Hardware for tasks such as cash deposits, card issuance, and SIM dispensing.
Allows customers to join queues and receive status updates via WhatsApp.
Supports customer scheduling and management of visits via web or app.
Displays information, directions, and promotional content to customers in waiting areas.
Uses data to help forecast demand and analyze business performance.
Supports identity checks through facial recognition and biometric scanning.
Use Cases
Allows customers to join a queue remotely to help reduce on-site crowding.
Using kiosks for cash deposits or card issuance to move tasks away from teller counters.
Organizing visitor arrivals in clinics and hospitals via appointment scheduling.
Managing citizen check-ins and service area capacity at DMV offices.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is designed for sectors with high physical footfall, including banking, healthcare, government offices, retail, and telecom.
Yes, it supports virtual queuing and check-ins via mobile apps and WhatsApp.
Depending on the model, kiosks may support cash and cheque deposits, card issuance, SIM dispensing, and KYC identity verification.
Source category: Operations
Source subcategory: Customer Support
