AI TOOL PROFILE
Pulse For Good: Anonymous Feedback Software for Nonprofits
- Customer Support
- Survey and Feedback
- Nonprofit organizations
- Social service providers
- Behavioral health clinics
- Community health centers
- Government social service agencies
Pricing
Pricing starts at $350 per month for Kiosk + Surveys or Digital Only plans. A 30% discount is available for 501(c)(3) nonprofits, with additional discounts for annual (15%) or 3-year (20%) commitments.
At a glance
- Best for
- Nonprofit organizations, Social service providers, Behavioral health clinics, Community health centers, Government social service agencies
- Key use cases
- Shelter and Housing Feedback, Behavioral Health Monitoring, Community Health Reporting, Veteran Service Evaluation
- Integrations
- HMIS, EHR, Salesforce, REST API, CSV export
- Official website
- Visit pulse for good official website
How AI is used
Pulse For Good is a feedback system designed for organizations serving populations where power dynamics or safety concerns may prevent honest communication. The platform focuses on anonymity and accessibility through physical on-site hardware and digital channels.
The software is built for social service providers, including homeless shelters, behavioral health clinics, and veteran services. It supports the capture of in-the-moment feedback without requiring respondents to have personal devices or create accounts.
The platform includes tools for monitoring trends and alerting management to safety or quality concerns. The system supports multi-language accessibility and is designed to meet HIPAA compliance standards.
Buyers should confirm whether their operational budget supports the kiosk-based model and physical hardware deployment.
Key Features
On-site Touchscreen Kiosks
Durable, vandal-resistant hardware placed in facilities to collect anonymous feedback from people without personal devices.
Multi-Channel Collection
Supports QR code surveys and toll-free phone surveys in addition to physical kiosks.
AI-Powered Analysis
Includes AI-powered interviews and sentiment analysis to help categorize open-ended responses and identify themes.
Real-Time Dashboards
A command center for monitoring responses across multiple sites and programs with automated trend tracking.
Smart Alerts
Configurable notifications that notify staff when specific response thresholds are met or safety concerns are reported.
Compliance & Security
Designed for HIPAA compliance with 256-bit encryption and role-based access controls.
Use Cases
Shelter and Housing Feedback
Collecting anonymous insights from guests in emergency shelters to identify operational issues.
Behavioral Health Monitoring
Allowing patients in mental health settings to share concerns about treatment or staff behavior privately.
Community Health Reporting
Gathering patient satisfaction data across diverse language groups for FQHC reporting.
Veteran Service Evaluation
Providing a private channel for veterans to share experiences with social services.
Integrations
- HMIS
- EHR
- Salesforce
- REST API
- CSV export
- Excel export
- PDF export
FAQ
Who is Pulse For Good designed for?
- It is built for organizations serving vulnerable populations, such as homeless shelters, behavioral health providers, and veteran services.
What hardware is included with the kiosk plans?
- Each kiosk subscription includes a pre-configured tablet, wall mount, and power adapter, along with software updates and hardware warranties.
Does Pulse For Good offer discounts for nonprofits?
- Yes, 501(c)(3) nonprofits and government agencies qualify for a 30% discount on all subscription pricing.
Is the feedback anonymous?
- The system is designed with no logins or tracking, which helps ensure that responses are not linked to individual users.
Source category: Customer Support
Source subcategory: Survey & Feedback
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