AI TOOL PROFILE
VisionFlow: Swedish ITSM and Case Management Software
- Operations
- Help Desk
- Small and medium-sized service companies
- Organizations requiring Swedish data residency
- Businesses needing a modular ITSM tool
- Healthcare and real estate providers
Pricing
Pricing is per user per month with tiers: Small (32.9 EUR), Medium (52.9 EUR), and Premium (73.9 EUR). Individual modules start from 1.9 EUR, and AI modules start at 7.9 EUR.
At a glance
- Best for
- Small and medium-sized service companies, Organizations requiring Swedish data residency, Businesses needing a modular ITSM tool, Healthcare and real estate providers
- Key use cases
- Property Management, Healthcare Administration, IT Service Desk, Contract Tracking
- Integrations
- REST API, Email, SMS, Telephony (CTI), Social media
- Official website
- Visit visionflow official website
How AI is used
VisionFlow is an IT Service Management (ITSM) platform designed to consolidate operational workflows. It provides tools for case handling, customer relationship management (CRM), and project tracking, which may help businesses reduce the need for multiple disconnected tools for support and operations.
The software uses a modular approach, allowing buyers to select specific features such as contract management or a knowledge base. It includes AI modules that support the automatic categorization of cases and a custom AI assistant based on company data.
All data is stored on servers in Sweden, supporting organizations with specific compliance requirements regarding data privacy and residency. Buyers should confirm if the modular pricing structure and regional hosting meet their business requirements.
Key Features
Case Management
Supports the tracking and handling of support tickets and operational cases.
CRM Functionality
Stores information about people and businesses to manage contacts and agreements.
Project Management
Provides tools for project tracking, resource allocation, and milestone management.
AI Categorization
AI modules designed to help automatically label and categorize incoming cases.
Swedish Data Hosting
Stores data on servers in Sweden to support GDPR compliance.
Support Center
A web-based portal where end users can create and track support tickets.
Digital Signing
Supports the signing of internal and external documents, contracts, and case files.
Use Cases
Property Management
Managing fault reports, tenant contracts, and facility maintenance workflows.
Healthcare Administration
Organizing patient-related cases and referrals with Swedish data residency.
IT Service Desk
Using email ticket management and a knowledge base to handle technical support requests.
Contract Tracking
Linking agreements and SLAs to specific businesses and people within the CRM.
Integrations
- REST API
- SMS
- Telephony (CTI)
- Social media
- Calendar
FAQ
Where is VisionFlow data stored?
- All data is stored on servers located in Sweden to support compliance with GDPR and European regulations.
How does the pricing model work?
- VisionFlow offers monthly tiers (Small, Medium, and Premium) and a 'Pick & Choose' option for specific modules starting from 1.9 EUR per user per month.
Is there a free version of VisionFlow?
- The vendor provides free versions for certain supported charities and discounts for some non-profit or educational organizations.
Do I have to pay for my customers to use the support portal?
- No, users categorized as 'Support users' can use the support center web portal for free.
Source category: Operations
Source subcategory: Help Desk
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