AI TOOL PROFILE
uvdesk: Help Desk Software for eCommerce
- Customer Support
- Help Desk
- Small businesses
- Mid-market eCommerce companies
- Online marketplace sellers
- Customer support teams
Pricing
uvdesk uses a freemium model with free features available. A trial plan is offered that provides access to premium features before upgrading to a paid plan.
At a glance
- Best for
- Small businesses, Mid-market eCommerce companies, Online marketplace sellers, Customer support teams
- Key use cases
- Multichannel Ticket Handling, eCommerce Store Support, Self-Service Support Setup, Support Process Automation
- Integrations
- Shopify, Magento 2, Opencart, Prestashop, WordPress
- Official website
- Visit uvdesk official website
How AI is used
uvdesk is a customer support platform available as a SaaS solution or an open-source system built on PHP/Symfony. It is designed for eCommerce businesses and marketplace sellers who manage inquiries from different sources.
The software supports ticket formation and administration, allowing agents to handle requests from email, social media, and various online store platforms. It includes tools for ticket workflows and the creation of a public knowledge base for self-service support.
For businesses with specific branding requirements, uvdesk offers customization options, with more extensive capabilities available in the Enterprise version. Buyers should determine whether a hosted SaaS model or a self-managed open-source version better fits their technical resources.
Key Features
Ticket Management
Supports ticket formation and administration to track and organize customer inquiries.
Multichannel Support
Allows teams to manage tickets coming from social media, email, and eCommerce platforms.
Workflow Automation
Supports the creation of rules and presets for tickets based on the channel to assist agents in responding.
eCommerce Integration
Connects with stores to fetch order details, which may help agents view purchase information during a support session.
Knowledgebase
Supports the creation of a public library of information to help customers find answers independently.
AI Chatbot
Includes an AI chatbot to support initial customer interactions.
Form Builder
Allows admins to create custom contact or feedback forms for the website front-end.
Use Cases
Multichannel Ticket Handling
Centralizing customer inquiries from Amazon, eBay, Etsy, and other marketplaces into one ticket system.
eCommerce Store Support
Integrating with platforms like Shopify, Magento, or WooCommerce to access order details.
Self-Service Support Setup
Developing a knowledge base and custom front-end forms to support digital workflows.
Support Process Automation
Using automated workflows to categorize and route tickets from different channels to agents.
Integrations
- Shopify
- Magento 2
- Opencart
- Prestashop
- WordPress
- Amazon
- eBay
- Etsy
- Flipkart
- Google Calendar
- Telegram
- Slack
- Google Drive
- Dropbox
- OneDrive
FAQ
Is uvdesk available as open source?
- Yes, uvdesk provides both a SaaS-based solution and an open-source version built on PHP/Symfony.
Which eCommerce platforms does uvdesk support?
- It integrates with platforms such as Shopify, Magento 2, Opencart, Prestashop, and WooCommerce, as well as marketplaces like Amazon and eBay.
Does uvdesk have a free version?
- Yes, uvdesk offers free features and a trial plan that allows users to test premium features before choosing a paid plan.
Can I customize the look of the help desk?
- The Pro version offers limited customization, while the Enterprise version provides more extensive capabilities to match company branding.
Source category: Customer Support
Source subcategory: Help Desk
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