uvdesk: Help Desk Software for eCommerce
uvdesk helps eCommerce teams and small businesses organize customer support across multiple sales channels. It is available as both a SaaS and an open-source solution.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market eCommerce companies, Online marketplace sellers, Customer support teams
- Pricing
- uvdesk uses a freemium model with free features available. A trial plan is offered that provides access to premium features before upgrading to a paid plan.
- Key use cases
- Multichannel Ticket Handling, eCommerce Store Support, Self-Service Support Setup, Support Process Automation
- Integrations
- Shopify, Magento 2, Opencart, Prestashop, WordPress
- Official website
- www.uvdesk.com
uvdesk is a customer support platform available as a SaaS solution or an open-source system built on PHP/Symfony. It is designed for eCommerce businesses and marketplace sellers who manage inquiries from different sources.
The software supports ticket formation and administration, allowing agents to handle requests from email, social media, and various online store platforms. It includes tools for ticket workflows and the creation of a public knowledge base for self-service support.
For businesses with specific branding requirements, uvdesk offers customization options, with more extensive capabilities available in the Enterprise version. Buyers should determine whether a hosted SaaS model or a self-managed open-source version better fits their technical resources.
Key Features
Supports ticket formation and administration to track and organize customer inquiries.
Allows teams to manage tickets coming from social media, email, and eCommerce platforms.
Supports the creation of rules and presets for tickets based on the channel to assist agents in responding.
Connects with stores to fetch order details, which may help agents view purchase information during a support session.
Supports the creation of a public library of information to help customers find answers independently.
Includes an AI chatbot to support initial customer interactions.
Allows admins to create custom contact or feedback forms for the website front-end.
Use Cases
Centralizing customer inquiries from Amazon, eBay, Etsy, and other marketplaces into one ticket system.
Integrating with platforms like Shopify, Magento, or WooCommerce to access order details.
Developing a knowledge base and custom front-end forms to support digital workflows.
Using automated workflows to categorize and route tickets from different channels to agents.
Best For
Integrations
Pricing
uvdesk uses a freemium model with free features available. A trial plan is offered that provides access to premium features before upgrading to a paid plan.
FAQ
Yes, uvdesk provides both a SaaS-based solution and an open-source version built on PHP/Symfony.
It integrates with platforms such as Shopify, Magento 2, Opencart, Prestashop, and WooCommerce, as well as marketplaces like Amazon and eBay.
Yes, uvdesk offers free features and a trial plan that allows users to test premium features before choosing a paid plan.
The Pro version offers limited customization, while the Enterprise version provides more extensive capabilities to match company branding.
Source category: Customer Support
Source subcategory: Help Desk
