TrustYou: Hospitality AI and Guest Feedback Software
TrustYou helps hospitality owners and managers collect and analyze guest feedback. It is designed for teams that need to centralize reviews from multiple sources and support automated responses.
At a glance
- Category
- Customer Support
- Best for
- Hotels, Boutique properties, Hotel chains, Destination Management Organizations (DMOs), Online Travel Agencies (OTAs)
- Pricing
- CXP plans range from €75 (Lite), €130 (Essential), to €180 (Professional) per property per month, billed annually. CDP is €350 and AI Agents are €99 per property per month, billed annually.
- Key use cases
- Managing Online Reputation, Analyzing Guest Sentiment, Supporting Direct Bookings, Automating Guest Communication
- Integrations
- PMS, Mailchimp, Twilio
- Official website
- trustyou.com
TrustYou is an AI-based platform for the hospitality sector, including hotels, restaurants, and destination management organizations. It focuses on gathering guest feedback, managing customer data, and using AI agents to handle guest interactions.
The software is organized into three main products: a Customer Experience Platform (CXP) for review management, a Customer Data Platform (CDP) for creating unified guest profiles, and AI Agents to support bookings and guest inquiries.
For business buyers, the tool is designed to help identify service trends through sentiment analysis and may reduce the manual effort required to respond to guests. It also provides tools to showcase ratings on a business's own website to support direct bookings.
Buyers should confirm which tier of the CXP they need, as features like automated AI responses and unlimited surveys are available in the Professional plan.
Key Features
Aggregates guest feedback from OTAs, booking platforms, and internal surveys into one location.
Analyzes guest feedback trends to identify strengths and weaknesses in service quality.
Generates automated review responses designed to reflect a hotel's specific brand voice.
Merges data from multiple sources into a single guest profile to support personalized marketing.
Provides 24/7 digital assistance for bookings, guest inquiries, and staff operational support.
Allows businesses to compare their performance and ratings against other properties and brands.
Use Cases
Collecting and responding to reviews from various web sources and internal surveys in one inbox.
Using AI to identify recurring guest complaints or praise to help prioritize operational improvements.
Integrating review summaries into a website to help influence potential guests' booking decisions.
Using AI agents to provide answers to common guest questions and booking assistance.
Best For
Integrations
Pricing
CXP plans range from €75 (Lite), €130 (Essential), to €180 (Professional) per property per month, billed annually. CDP is €350 and AI Agents are €99 per property per month, billed annually.
FAQ
The Lite plan starts at €75 for basic inbox and sentiment tools, while the Professional plan at €180 includes unlimited AI-generated responses and review summaries.
The platform is also designed to support Destination Management Organizations (DMOs), Online Travel Agencies (OTAs), and other travel-related businesses.
Yes, it provides marketing widgets to showcase reviews on your website and AI Agents to assist guests with the booking process.
Source category: Customer Support
Source subcategory: Customer Support
