AI TOOL PROFILE
TrustYou: Hospitality AI and Guest Feedback Software
- Customer Support
- Customer Support
- Hotels
- Boutique properties
- Hotel chains
- Destination Management Organizations (DMOs)
- Online Travel Agencies (OTAs)
Pricing
CXP plans range from €75 (Lite), €130 (Essential), to €180 (Professional) per property per month, billed annually. CDP is €350 and AI Agents are €99 per property per month, billed annually.
At a glance
- Best for
- Hotels, Boutique properties, Hotel chains, Destination Management Organizations (DMOs), Online Travel Agencies (OTAs)
- Key use cases
- Managing Online Reputation, Analyzing Guest Sentiment, Supporting Direct Bookings, Automating Guest Communication
- Integrations
- PMS, Mailchimp, Twilio
- Official website
- Visit trustyou official website
How AI is used
TrustYou is an AI-based platform for the hospitality sector, including hotels, restaurants, and destination management organizations. It focuses on gathering guest feedback, managing customer data, and using AI agents to handle guest interactions.
The software is organized into three main products: a Customer Experience Platform (CXP) for review management, a Customer Data Platform (CDP) for creating unified guest profiles, and AI Agents to support bookings and guest inquiries.
For business buyers, the tool is designed to help identify service trends through sentiment analysis and may reduce the manual effort required to respond to guests. It also provides tools to showcase ratings on a business's own website to support direct bookings.
Buyers should confirm which tier of the CXP they need, as features like automated AI responses and unlimited surveys are available in the Professional plan.
Key Features
Centralized Review Inbox
Aggregates guest feedback from OTAs, booking platforms, and internal surveys into one location.
Sentiment AI Analysis
Analyzes guest feedback trends to identify strengths and weaknesses in service quality.
Response AI
Generates automated review responses designed to reflect a hotel's specific brand voice.
Unified Guest Profiles
Merges data from multiple sources into a single guest profile to support personalized marketing.
AI Agents
Provides 24/7 digital assistance for bookings, guest inquiries, and staff operational support.
Competitor Benchmarking
Allows businesses to compare their performance and ratings against other properties and brands.
Use Cases
Managing Online Reputation
Collecting and responding to reviews from various web sources and internal surveys in one inbox.
Analyzing Guest Sentiment
Using AI to identify recurring guest complaints or praise to help prioritize operational improvements.
Supporting Direct Bookings
Integrating review summaries into a website to help influence potential guests' booking decisions.
Automating Guest Communication
Using AI agents to provide answers to common guest questions and booking assistance.
Integrations
- PMS
- Mailchimp
- Twilio
FAQ
What is the difference between the CXP pricing tiers?
- The Lite plan starts at €75 for basic inbox and sentiment tools, while the Professional plan at €180 includes unlimited AI-generated responses and review summaries.
Who can use TrustYou beyond individual hotels?
- The platform is also designed to support Destination Management Organizations (DMOs), Online Travel Agencies (OTAs), and other travel-related businesses.
Does TrustYou help with direct bookings?
- Yes, it provides marketing widgets to showcase reviews on your website and AI Agents to assist guests with the booking process.
Source category: Customer Support
Source subcategory: Customer Support
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