AI TOOL PROFILE
Tidio Review: AI Customer Service and Live Chat Software
- Customer Support
- Live Chat
- Small businesses
- Mid-market companies
- Ecommerce store owners
- Customer support teams
Pricing
Tidio uses a freemium model. Paid plans start at $24.17/month for the Starter tier, with Growth starting at $49.17/month and a Plus plan starting at $749/month. Lyro AI Agent is also available as a standalone product starting at $32.50/month.
At a glance
- Best for
- Small businesses, Mid-market companies, Ecommerce store owners, Customer support teams
- Key use cases
- Automating repetitive support, Multichannel communication, Lead capture and sales funnels, Organizing support queues
- Integrations
- Shopify, WordPress, WooCommerce, Zendesk, Salesforce
- Official website
- Visit tidio official website
How AI is used
Tidio is a customer service platform that combines live chat, a help desk, and AI automation into one workspace. It supports managing customer conversations from various channels—including WhatsApp, Instagram, and Messenger—within a single interface.
The software includes Lyro, a conversational AI agent that uses a business's own support content to answer questions, which may help reduce the volume of repetitive inquiries handled by human staff. For structured interactions, the platform offers a visual builder for creating automated chatbot paths called Flows.
Buyers should consider their expected conversation volume, as paid plans are tiered based on "billable conversations," which are interactions that involve a human agent. A free version is available, while advanced AI features and higher conversation limits require a paid subscription.
Key Features
Lyro AI Agent
A conversational AI that uses machine learning and a business's specific support data to answer customer questions automatically.
Live Chat
A website widget for agents to communicate with visitors in real time, featuring tools like live typing and macros.
Ticketing Help Desk
A system that converts emails and chats into tickets, allowing teams to assign, prioritize, and track support requests.
Chatbot Flows
A no-code visual builder used to create automated conversation paths for lead generation and FAQ handling.
Multichannel Inbox
A centralized dashboard for managing messages from live chat, email, WhatsApp, Instagram, and Facebook Messenger.
Shopify Order Management
Integration for Shopify stores that allows agents to preview carts, view order history, and manage refunds within the chat window.
Use Cases
Automating repetitive support
Using the Lyro AI agent to handle common customer questions based on existing support documentation.
Multichannel communication
Managing customer inquiries from social media and messaging apps in one centralized inbox.
Lead capture and sales funnels
Implementing automated Flows to collect visitor contact data or offer discounts to reduce cart abandonment.
Organizing support queues
Converting various incoming messages into tickets to help support teams prioritize urgent requests.
Integrations
- Shopify
- WordPress
- WooCommerce
- Zendesk
- Salesforce
- HubSpot
- Zapier
- Facebook Messenger
FAQ
What is the difference between Tidio Flows and the Lyro AI Agent?
- Flows use pre-defined rules and visual paths to guide users, while Lyro uses machine learning and natural language processing to generate answers based on your support content.
How does Tidio's billing for conversations work?
- A 'billable conversation' is any interaction that includes a message from a human agent; automated responses from Lyro or Flows generally do not count toward this limit.
Can Tidio be used with other help desk tools?
- Yes, the Lyro AI Agent can be used as a standalone product and integrated with other help desk software such as Zendesk or Salesforce.
Source category: Customer Support
Source subcategory: Live Chat
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the Live Chat software type
Related listings that share the same software type for comparison and shortlisting.
