AI TOOL PROFILE
Live Chat 3: Self-Hosted Live Support Chat
- Customer Support
- Live Chat
- Small Businesses
- Mid-Market Companies
- Businesses requiring full data ownership
Pricing
A lifetime license is available for $24, which includes 6 months of free support.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Businesses requiring full data ownership
- Key use cases
- Website Visitor Support, Automated Initial Response, Collaborative Client Meetings, Mobile Support Management
- Integrations
- WordPress, Typo3, Joomla, Excel export, CSV export
- Official website
- Visit live chat 3 official website
How AI is used
Live Chat 3 is a self-hosted customer communication tool for business owners who want to manage their own support infrastructure. Because it is installed on the buyer's own web server, it supports direct control over data and file permissions.
The software is designed for a variety of professionals, including those in legal, medical, and construction services, as well as retail and hospitality. It supports standard one-on-one chatting and includes a group chat function for larger discussions.
Buyers should note that this software is not a cloud service. It requires a server environment with PHP 8+ and MySQL or MariaDB. While the vendor offers an installation service, users are responsible for managing their own hosting environment.
Key capabilities include a chatbot for automated responses, multi-language support, and native mobile apps for operators to manage conversations.
Key Features
ChatGPT-powered Chatbot
Supports automated answers to website visitors using AI before a human operator takes over.
Self-Hosted Architecture
Installed on the business's own server, which removes monthly fees and keeps customer data under the buyer's control.
Group Chats
Supports discussions by allowing up to 50 participants in a single chat room.
Operator Management
Supports unlimited operators across different departments with over 20 permission levels.
Proactive Engagement
Includes tools for auto-proactive engagement to interact with website visitors.
Native Mobile Apps
Free iOS and Android apps that allow operators to respond to clients from mobile devices.
Business Hours Settings
Allows administrators to define active hours to manage visitor expectations.
Use Cases
Website Visitor Support
Providing live answers to pre-sales questions to help convert visitors into customers.
Automated Initial Response
Using the AI chatbot to handle common queries until a human operator becomes available.
Collaborative Client Meetings
Hosting group chats with up to 50 people for seminars or gathering client feedback.
Mobile Support Management
Using native apps to monitor and respond to client messages while away from the office.
Integrations
- WordPress
- Typo3
- Joomla
- Excel export
- CSV export
FAQ
Does Live Chat 3 have monthly fees?
- No, it uses a lifetime license model, meaning there are no monthly subscription fees.
What are the server requirements for installation?
- The software requires PHP 8 or higher, MySQL 5.6 or MariaDB 10 or higher, and at least one database.
Can I use Live Chat 3 on my phone?
- Yes, the vendor provides free native apps for both iOS and Android that connect to your self-hosted installation.
How does the AI chatbot work in Live Chat 3?
- It uses a ChatGPT-powered system to provide automated responses to visitors before an operator joins the conversation.
Source category: Customer Support
Source subcategory: Live Chat
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