{"best_for":["Small businesses","Mid-market companies","Ecommerce store owners","Customer support teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/tidio","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/tidio.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-043.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: tidio (https://aitoolsforbusiness.ai/tidio)"},"features":["Lyro AI Agent: A conversational AI that uses machine learning and a business's specific support data to answer customer questions automatically.","Live Chat: A website widget for agents to communicate with visitors in real time, featuring tools like live typing and macros.","Ticketing Help Desk: A system that converts emails and chats into tickets, allowing teams to assign, prioritize, and track support requests.","Chatbot Flows: A no-code visual builder used to create automated conversation paths for lead generation and FAQ handling.","Multichannel Inbox: A centralized dashboard for managing messages from live chat, email, WhatsApp, Instagram, and Facebook Messenger.","Shopify Order Management: Integration for Shopify stores that allows agents to preview carts, view order history, and manage refunds within the chat window."],"freshness_status":"fresh","name":"tidio","pricing_note":"Tidio uses a freemium model. Paid plans start at $24.17/month for the Starter tier, with Growth starting at $49.17/month and a Plus plan starting at $749/month. Lyro AI Agent is also available as a standalone product starting at $32.50/month.","pricing_url":"https://tidio.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-03T18:09:38.484Z","secondary_categories":[],"short_description":"Tidio provides a customer service suite featuring live chat, a ticketing help desk, and the Lyro AI agent to manage customer interactions across multiple channels.","slug":"tidio","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/tidio","use_cases":["Automating repetitive support: Using the Lyro AI agent to handle common customer questions based on existing support documentation.","Multichannel communication: Managing customer inquiries from social media and messaging apps in one centralized inbox.","Lead capture and sales funnels: Implementing automated Flows to collect visitor contact data or offer discounts to reduce cart abandonment.","Organizing support queues: Converting various incoming messages into tickets to help support teams prioritize urgent requests."],"website_url":"https://tidio.com/"}