AI TOOL PROFILE
thinkowl AI Customer Service Automation Software
- Customer Support
- Customer Support
- Mid-market companies
- Enterprise organizations
- Support teams with high ticket volumes
- Businesses with document-heavy support processes
Pricing
Paid plans start at $42 per user/month for the Standard tier, $99 for Professional, and $149 for Enterprise. A 30-day free trial is available.
At a glance
- Best for
- Mid-market companies, Enterprise organizations, Support teams with high ticket volumes, Businesses with document-heavy support processes
- Key use cases
- Automated Ticket Routing, Digital Claims Processing, Returns Handling, Document Data Extraction
- Integrations
- REST API, Webhooks, CRM, ERP, DMS
- Official website
- Visit thinkowl official website
How AI is used
thinkowl is a cloud-based customer service suite that supports interactions across email, chat, voice, and social media. The platform offers two primary products: OwlForce, which focuses on automation via conversational AI, and OwlDesk, an AI-assisted service desk for human agents.
The software is designed for companies looking to manage support operations through automation tools, including robotic process automation (RPA) and intelligent document recognition, which may help move data from customer messages into backend systems.
Buyers should confirm the technical requirements for implementation, as the platform utilizes a low-code BPMN workflow builder and AI training capabilities to fit specific operational needs.
Key Features
Omnichannel Inbox
Centralizes messages from email, WhatsApp, Facebook, Instagram, and voice into one interface.
Conversational AI Bots
AI agents designed to handle repetitive tasks and customer inquiries 24/7 across supported channels.
Intelligent Case Management
Supports ticket auto-categorization and provides agents with suggested responses based on knowledge bases.
BPMN Workflow Builder
A no-code visual editor used to design and manage business processes, approvals, and escalations.
Intelligent Document Processing
Uses OCR to extract and validate data from invoices, contracts, and handwritten notes.
Real-time Quality Management
Monitors communication tone and compliance in real time to support coaching and scoring.
Multilingual Support
Supports translation and communication in up to 80 languages.
Use Cases
Automated Ticket Routing
Using AI to classify incoming requests and distribute them to teams based on workload and skill.
Digital Claims Processing
Supporting the collection of claim information via WhatsApp and using RPA to log data in backend systems.
Returns Handling
Using AI to identify order issues and send return labels to customers.
Document Data Extraction
Reading customer messages or uploads to map data into specific system fields.
Integrations
- REST API
- Webhooks
- CRM
- ERP
- DMS
FAQ
What is the difference between OwlDesk and OwlForce?
- OwlDesk is an AI-powered service desk designed to assist human agents with tools and suggestions, while OwlForce uses conversational AI for full or partial automation of customer interactions.
How does thinkowl handle different languages?
- The platform supports multilingual communication and AI-driven translation in up to 80 languages.
What are the pricing options for thinkowl?
- Pricing is based on a per-user monthly fee, with tiers starting at $42 for Standard, $99 for Professional, and $149 for Enterprise.
Does thinkowl offer a free trial?
- Yes, thinkowl provides a non-binding 30-day free trial to test the features of OwlDesk.
Source category: Customer Support
Source subcategory: Customer Support
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