AI TOOL PROFILE
XEBO.ai Experience Management Software
- Operations
- Survey and Feedback
- Mid-market companies
- Enterprise organizations
- Businesses with specific data residency needs
- Companies conducting global multi-lingual research
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Mid-market companies, Enterprise organizations, Businesses with specific data residency needs, Companies conducting global multi-lingual research
- Key use cases
- Customer Experience (CX) Monitoring, Employee Engagement Tracking, Digital Brand Research, Social Listening
- Official website
- Visit Survey2Connect official website
How AI is used
XEBO.ai is an experience management platform used to gather feedback from customers and employees. It supports various survey types, including those with complex logic and multi-lingual support, to help organizations monitor sentiment across different markets.
The platform provides AI-supported analysis to process textual and video feedback. It includes features for calculating Net Promoter Scores (NPS) and mapping customer journeys to identify touchpoints for improvement.
With options for on-premise setup and local data hosting in several countries, the tool is designed for buyers with specific data residency and security requirements. Buyers should confirm compatibility with their existing CRM or ERP systems.
Key Features
Text Genie
Converts open-ended textual survey responses into categorized insights.
Video to Text
Transcribes video feedback and applies sentiment analysis to the text.
Omnichannel Satisfaction Dashboard
Provides a centralized view of customer satisfaction metrics across different channels.
Predictive and Sentiment Analysis
Uses AI to identify the emotional tone of feedback and analyze consumer behavior.
Complex Survey Logic
Supports over 20 question types and multi-lingual capabilities with conditional logic.
WhatsApp Conversations
Supports gathering feedback and engaging users through WhatsApp.
Use Cases
Customer Experience (CX) Monitoring
Collecting customer feedback via multi-channel surveys to support retention and loyalty efforts.
Employee Engagement Tracking
Gauging employee sentiment to help identify areas for workplace satisfaction improvements.
Digital Brand Research
Testing brands and products across markets using a global panel.
Social Listening
Gathering insights from conversations across digital and social channels in real time.
FAQ
What is XEBO.ai used for?
- It is used to create and distribute surveys for customer and employee experience management, using AI to analyze the resulting feedback.
Does XEBO.ai support video feedback?
- Yes, it includes a Video to Text feature that transcribes video responses and performs sentiment analysis on the text.
Where is XEBO.ai data hosted?
- Customer data can be hosted locally in the USA, KSA, UAE, Singapore, and India, or via an on-premise setup.
Source category: Operations
Source subcategory: Survey & Feedback
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