XEBO.ai Experience Management Software
XEBO.ai helps businesses collect and analyze feedback through multi-channel surveys. It is designed for organizations that need to convert open-ended text or video responses into categorized insights.
At a glance
- Category
- Operations
- Best for
- Mid-market companies, Enterprise organizations, Businesses with specific data residency needs, Companies conducting global multi-lingual research
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Customer Experience (CX) Monitoring, Employee Engagement Tracking, Digital Brand Research, Social Listening
- Official website
- survey2connect.com
XEBO.ai is an experience management platform used to gather feedback from customers and employees. It supports various survey types, including those with complex logic and multi-lingual support, to help organizations monitor sentiment across different markets.
The platform provides AI-supported analysis to process textual and video feedback. It includes features for calculating Net Promoter Scores (NPS) and mapping customer journeys to identify touchpoints for improvement.
With options for on-premise setup and local data hosting in several countries, the tool is designed for buyers with specific data residency and security requirements. Buyers should confirm compatibility with their existing CRM or ERP systems.
Key Features
Converts open-ended textual survey responses into categorized insights.
Transcribes video feedback and applies sentiment analysis to the text.
Provides a centralized view of customer satisfaction metrics across different channels.
Uses AI to identify the emotional tone of feedback and analyze consumer behavior.
Supports over 20 question types and multi-lingual capabilities with conditional logic.
Supports gathering feedback and engaging users through WhatsApp.
Use Cases
Collecting customer feedback via multi-channel surveys to support retention and loyalty efforts.
Gauging employee sentiment to help identify areas for workplace satisfaction improvements.
Testing brands and products across markets using a global panel.
Gathering insights from conversations across digital and social channels in real time.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is used to create and distribute surveys for customer and employee experience management, using AI to analyze the resulting feedback.
Yes, it includes a Video to Text feature that transcribes video responses and performs sentiment analysis on the text.
Customer data can be hosted locally in the USA, KSA, UAE, Singapore, and India, or via an on-premise setup.
Source category: Operations
Source subcategory: Survey & Feedback
