Supsis: AI Chatbot and Live Support System
Supsis helps small and medium businesses manage customer interactions across various social and messaging platforms. It is designed for teams that want to automate common inquiries and coordinate support agents in one place.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small businesses, Mid-market companies, E-commerce sellers, Customer support teams
- Pricing
- Pricing starts at $19 per month for chatbot packages. Various modules such as AI Call Center and Automation have separate pricing tiers, with a 30% discount available for annual purchases.
- Key use cases
- Automating Routine Inquiries, Centralized Social Messaging, Multilingual Customer Support, Remote Technical Support
- Integrations
- WhatsApp Business API, Facebook, Instagram, Telegram, Trendyol
- Official website
- Visit supsis official website
Supsis is a cloud-based customer experience platform designed to consolidate multiple communication channels into a single management screen. It provides a mix of AI-driven automation and human-led support tools, allowing businesses to interact with customers across web and social platforms.
The tool is designed for businesses including those in e-commerce, healthcare, and education that handle inquiries across different messaging services. It aims to reduce the manual workload for support staff by using chatbots to handle routine questions.
Buyers can use features such as automatic language translation, screen sharing, and a no-code chatbot builder. The platform also includes secondary tools like form management and task tracking to support internal operations.
Buyers should confirm the different pricing tiers, as costs vary depending on whether they need basic live support, AI chatbot capabilities, or an AI call center.
Key Features
Omnichannel Integration
Combines messages from WhatsApp, Facebook, Instagram, Telegram, and Trendyol into a single panel.
AI Chatbots
Automated assistants designed to handle routine inquiries and transfer complex issues to human representatives.
Live Support Tools
Includes live chat, video and voice calls, and screen sharing for customer interaction.
Automatic Language Translation
Supports translation of communications to help teams interact with customers in different languages.
AI Voice Agents
An AI-powered call center feature that supports automated outbound calls and customer interaction in real time.
Visitor Tracking
Allows businesses to monitor active visitors on their website in real time.
Use Cases
Automating Routine Inquiries
Using AI chatbots to answer frequent customer questions and reduce the volume of repetitive manual tickets.
Centralized Social Messaging
Managing customer conversations from Instagram, Facebook, and WhatsApp within a single dashboard.
Multilingual Customer Support
Using automatic translation to support customers in different languages.
Remote Technical Support
Using screen sharing and video calls to help customers resolve issues through the website.
Best For
- Small businesses
- Mid-market companies
- E-commerce sellers
- Customer support teams
Integrations
- WhatsApp Business API
- Telegram
- Trendyol
Pricing
Pricing starts at $19 per month for chatbot packages. Various modules such as AI Call Center and Automation have separate pricing tiers, with a 30% discount available for annual purchases.
FAQ
What communication channels does Supsis integrate with?
- Supsis integrates WhatsApp, Facebook, Instagram, Telegram, Trendyol, and LinkedIn into a single management panel.
Is there a free trial for Supsis AI?
- Yes, Supsis offers a 7-day free trial to test features without requiring a credit card.
How much does Supsis cost?
- Pricing varies by module; chatbot packages start at $19/month, while other services like AI Call Center and WhatsApp packages have different pricing tiers.
Can Supsis handle customers in different languages?
- Yes, the platform includes an automatic language translation system to support multilingual communication.
Source category: Customer Support
Source subcategory: Customer Support
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Categories
Software Type
How AI is used
Supsis is an AI-powered customer service platform for businesses managing communications across WhatsApp, social media, and web chat. It supports automated inquiry handling via chatbots and voice agents to help reduce manual support work. Pricing is modular based on the specific tools required.
Pros & Cons
Pros
- Consolidates multiple messaging apps into one view
- No-code chatbot builder for non-technical users
- Includes an AI call center for outbound voice automation
- Offers a 7-day free trial with no credit card required
Cons
- Pricing is split across multiple modules (Chatbot, WhatsApp, Automation), which may make total cost calculation complex
- Basic plan reporting metrics are not fully detailed in the provided evidence
