Smartsupp: Live Chat and AI Chatbot Software
Smartsupp helps small and mid-market businesses manage customer interactions across multiple channels. It is designed for e-commerce teams needing a shopping assistant to suggest products and answer common questions.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, E-commerce store owners, B2B and B2C service providers
- Pricing
- Smartsupp offers a free plan to get started, with no credit card required. Paid upgrades are available as the business grows.
- Key use cases
- E-commerce Product Guidance, Lead Capture, First-Line Customer Support, Multichannel Communication
- Integrations
- Shopify, WordPress, Shoptet, PrestaShop, ePages
- Official website
- www.smartsupp.com
Smartsupp is a customer support tool that combines live chat with AI-driven automation. It supports communication with visitors via their website, email, Facebook Messenger, and WhatsApp through a single dashboard.
The software is designed for small to mid-market companies, with a focus on e-commerce and B2B/B2C models. It includes a shopping assistant called Mira AI that can learn from product feeds and FAQs to answer technical questions and recommend services.
Beyond chat, the platform includes tools for lead generation and automation flows to help handle repetitive tasks. This supports automating initial inquiries and transitioning the conversation to a human agent when necessary.
Buyers should verify if the available integrations align with their existing CRM or e-commerce platform and determine if the AI's training capabilities meet their specific product knowledge requirements.
Key Features
Consolidates messages from the web, email, Facebook Messenger, and WhatsApp into one dashboard.
An AI agent that learns from product feeds and web-scraping to provide product recommendations and answer common questions.
A tool designed to help agents respond to customers in real time.
Captures visitor contact information and custom fields through the chat widget.
Supports the creation of chatbot flows to automate repetitive interactions and initial inquiries.
Allows businesses to adjust the look and feel of the chat window to match their brand voice and identity.
Use Cases
Using Mira AI as a shopping assistant to recommend products and answer technical questions for shoppers.
Using the chat widget to collect visitor information 24/7 for sales teams.
Deploying AI agents to handle common queries and handing over to human operators for complex issues.
Managing customer queries from WhatsApp, Messenger, and email in a single interface.
Best For
Integrations
Pricing
Smartsupp offers a free plan to get started, with no credit card required. Paid upgrades are available as the business grows.
FAQ
It is designed for small businesses, mid-market companies, and e-commerce or B2B/B2C sectors.
Yes, Smartsupp offers a free plan that does not require a credit card to sign up.
The Mira AI assistant can recommend products, answer up to 80% of common and technical questions, and learn from product feeds and FAQs.
It supports communication across websites, email, Facebook Messenger, and WhatsApp.
Source category: Customer Support
Source subcategory: Live Chat
