AI TOOL PROFILE
Smartsupp: Live Chat and AI Chatbot Software
- Customer Support
- Live Chat
- Small businesses
- Mid-market companies
- E-commerce store owners
- B2B and B2C service providers
Pricing
Smartsupp offers a free plan to get started, with no credit card required. Paid upgrades are available as the business grows.
At a glance
- Best for
- Small businesses, Mid-market companies, E-commerce store owners, B2B and B2C service providers
- Key use cases
- E-commerce Product Guidance, Lead Capture, First-Line Customer Support, Multichannel Communication
- Integrations
- Shopify, WordPress, Shoptet, PrestaShop, ePages
- Official website
- Visit smartsupp live chat official website
How AI is used
Smartsupp is a customer support tool that combines live chat with AI-driven automation. It supports communication with visitors via their website, email, Facebook Messenger, and WhatsApp through a single dashboard.
The software is designed for small to mid-market companies, with a focus on e-commerce and B2B/B2C models. It includes a shopping assistant called Mira AI that can learn from product feeds and FAQs to answer technical questions and recommend services.
Beyond chat, the platform includes tools for lead generation and automation flows to help handle repetitive tasks. This supports automating initial inquiries and transitioning the conversation to a human agent when necessary.
Buyers should verify if the available integrations align with their existing CRM or e-commerce platform and determine if the AI's training capabilities meet their specific product knowledge requirements.
Key Features
Multichannel Live Chat
Consolidates messages from the web, email, Facebook Messenger, and WhatsApp into one dashboard.
Mira AI Shopping Assistant
An AI agent that learns from product feeds and web-scraping to provide product recommendations and answer common questions.
AI Reply Assistant
A tool designed to help agents respond to customers in real time.
Lead Generation
Captures visitor contact information and custom fields through the chat widget.
Automation Flows
Supports the creation of chatbot flows to automate repetitive interactions and initial inquiries.
Customizable Widget
Allows businesses to adjust the look and feel of the chat window to match their brand voice and identity.
Use Cases
E-commerce Product Guidance
Using Mira AI as a shopping assistant to recommend products and answer technical questions for shoppers.
Lead Capture
Using the chat widget to collect visitor information 24/7 for sales teams.
First-Line Customer Support
Deploying AI agents to handle common queries and handing over to human operators for complex issues.
Multichannel Communication
Managing customer queries from WhatsApp, Messenger, and email in a single interface.
Integrations
- Shopify
- WordPress
- Shoptet
- PrestaShop
- ePages
FAQ
Who is Smartsupp designed for?
- It is designed for small businesses, mid-market companies, and e-commerce or B2B/B2C sectors.
Does Smartsupp have a free version?
- Yes, Smartsupp offers a free plan that does not require a credit card to sign up.
What can the AI shopping assistant do?
- The Mira AI assistant can recommend products, answer up to 80% of common and technical questions, and learn from product feeds and FAQs.
Which channels does the live chat support?
- It supports communication across websites, email, Facebook Messenger, and WhatsApp.
Source category: Customer Support
Source subcategory: Live Chat
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