AI TOOL PROFILE
Siit - AI Service Desk Software
- Operations
- Help Desk
- Mid-market companies
- Enterprise companies
- IT operations teams
- HR operations teams
- Internal operations managers
Pricing
Paid plans include Essentials at $23/Admin per month, Standard at $45/Admin per month, and Pro at $89/Admin per month, billed annually. A 14-day free trial is available.
At a glance
- Best for
- Mid-market companies, Enterprise companies, IT operations teams, HR operations teams, Internal operations managers
- Key use cases
- Employee Onboarding and Offboarding, Internal Request Routing, IT Asset Tracking, Self-Service Support
- Integrations
- Slack, Microsoft Teams, Okta, ServiceNow, Jira Service Management
- Official website
- Visit siit official website
How AI is used
Siit is an AI-driven service desk designed to unify operational data from HRIS, MDM, and IAM tools. By connecting these systems, the platform provides context for employee requests and uses AI agents to route tickets or execute multi-step workflows.
It supports IT, HR, and Finance teams, as well as broader internal operations. Employees may submit requests via Slack, Microsoft Teams, or email, while admins manage them through a centralized dashboard.
The platform supports tasks including asset tracking and service catalog management. It maintains SOC 2 Type II and GDPR compliance to support data protection requirements.
Buyers should confirm which pricing tier fits their needs, as AI agents and triage features are available on the Pro plan.
Key Features
AI Routing
Uses AI to route requests and execute workflows across connected systems.
Unified Operational Data
Connects employee records, assets, and permissions from HRIS, MDM, and IAM tools.
Centralized Request Dashboard
A workspace for admins to track and resolve support requests from various channels.
Service Catalog
A structured list of pre-defined request types to standardize employee intake.
Asset and SaaS Management
Tracks organization assets and SaaS applications, showing what is assigned and available in real time.
Multi-Channel Integration
Supports request handling through Slack, Microsoft Teams, and email.
Use Cases
Employee Onboarding and Offboarding
Automating workflows triggered by employee start or end dates.
Internal Request Routing
Routing service tickets across IT, HR, and Finance departments based on request type.
IT Asset Tracking
Managing a record of equipment and software assignments across the organization.
Self-Service Support
Allowing employees to find answers via a knowledge base or service catalog in Slack and Teams.
Integrations
- Slack
- Microsoft Teams
- Okta
- ServiceNow
- Jira Service Management
- Google Workspace
- BambooHR
- Jamf
- Kandji
- HiBob
- Workday
- Microsoft Entra ID
FAQ
How is Siit priced?
- Siit uses a per-Admin pricing model billed annually, with tiers starting at $23/Admin per month. Requesters are not charged.
Which teams can use Siit beyond IT?
- Siit is designed for internal operations teams that handle employee requests, including HR, Finance, and Legal.
Does Siit offer a free trial?
- Yes, Siit provides a 14-day free trial.
Is Siit compliant with data privacy regulations?
- The platform is SOC 2 Type II certified and GDPR compliant.
Source category: Operations
Source subcategory: Help Desk
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