Siit - AI Service Desk Software
Siit helps internal operations teams manage and automate employee requests. It is designed for companies that coordinate workflows across tools like Slack, Teams, and HRIS.
At a glance
- Category
- Operations
- Best for
- Mid-market companies, Enterprise companies, IT operations teams, HR operations teams, Internal operations managers
- Pricing
- Paid plans include Essentials at $23/Admin per month, Standard at $45/Admin per month, and Pro at $89/Admin per month, billed annually. A 14-day free trial is available.
- Key use cases
- Employee Onboarding and Offboarding, Internal Request Routing, IT Asset Tracking, Self-Service Support
- Integrations
- Slack, Microsoft Teams, Okta, ServiceNow, Jira Service Management
- Official website
- siit.com
Siit is an AI-driven service desk designed to unify operational data from HRIS, MDM, and IAM tools. By connecting these systems, the platform provides context for employee requests and uses AI agents to route tickets or execute multi-step workflows.
It supports IT, HR, and Finance teams, as well as broader internal operations. Employees may submit requests via Slack, Microsoft Teams, or email, while admins manage them through a centralized dashboard.
The platform supports tasks including asset tracking and service catalog management. It maintains SOC 2 Type II and GDPR compliance to support data protection requirements.
Buyers should confirm which pricing tier fits their needs, as AI agents and triage features are available on the Pro plan.
Key Features
Uses AI to route requests and execute workflows across connected systems.
Connects employee records, assets, and permissions from HRIS, MDM, and IAM tools.
A workspace for admins to track and resolve support requests from various channels.
A structured list of pre-defined request types to standardize employee intake.
Tracks organization assets and SaaS applications, showing what is assigned and available in real time.
Supports request handling through Slack, Microsoft Teams, and email.
Use Cases
Automating workflows triggered by employee start or end dates.
Routing service tickets across IT, HR, and Finance departments based on request type.
Managing a record of equipment and software assignments across the organization.
Allowing employees to find answers via a knowledge base or service catalog in Slack and Teams.
Best For
Integrations
Pricing
Paid plans include Essentials at $23/Admin per month, Standard at $45/Admin per month, and Pro at $89/Admin per month, billed annually. A 14-day free trial is available.
FAQ
Siit uses a per-Admin pricing model billed annually, with tiers starting at $23/Admin per month. Requesters are not charged.
Siit is designed for internal operations teams that handle employee requests, including HR, Finance, and Legal.
Yes, Siit provides a 14-day free trial.
The platform is SOC 2 Type II certified and GDPR compliant.
Source category: Operations
Source subcategory: Help Desk
