AI TOOL PROFILE
Re:Amaze: AI-Powered Customer Service Platform
- Customer Support
- Help Desk
- Small Businesses
- Mid-Market Companies
- eCommerce Stores
- SaaS Companies
- Customer Support Teams
Pricing
Tiered plans are available: Basic ($29/user/month), Pro ($49/user/month), and Plus ($69/user/month). A flat-rate Starter plan is available for $59/month for unlimited users, limited to 500 conversations.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, eCommerce Stores, SaaS Companies, Customer Support Teams
- Key use cases
- Omnichannel Support Management, Self-Service Help Centers, Automated First-Response, User Onboarding Engagement
- Integrations
- Shopify, BigCommerce, WordPress, Stripe, Slack
- Official website
- Visit Re:Amaze official website
How AI is used
Re:Amaze is a customer support and helpdesk tool designed for online businesses, including eCommerce stores and SaaS companies. It centralizes communication from email, live chat, social media, SMS, and VoIP into a single shared inbox, which helps teams coordinate responses.
The platform includes AI tools designed to assist agents with drafting replies, summarizing conversations, and gauging customer sentiment. It also features an AI Agent (Beta) that can be trained on business data to provide automated support.
Beyond the inbox, Re:Amaze includes a knowledge base system where businesses can create public or internal FAQs. These articles can be embedded on a website or used to provide context for AI tools and chatbots.
Buyers should confirm if the tiered pricing model and AI resolution limits align with their expected conversation volume.
Key Features
Unified Inbox
Combines email, live chat, social media, SMS, and VoIP conversations into one shared view for support teams.
AI Agent (Beta)
A 24/7 assistant that can be trained on business-specific details to provide automated support.
AI-Assisted Drafting
Supports agents by pre-drafting customer replies, summarizing conversations, and analyzing sentiment.
Knowledge Base Management
Tools to create and organize FAQ articles that can be hosted on a custom domain or embedded within a site.
Peek Co-browsing
Allows agents to view customer behavior and roadblocks on the website in real time.
Cues (Proactive Messaging)
Automated triggers and rules used to send targeted messages to website visitors.
Use Cases
Omnichannel Support Management
Managing customer inquiries from social, email, and chat channels within a single interface.
Self-Service Help Centers
Creating an embeddable FAQ and knowledge base to help customers find answers independently.
Automated First-Response
Using AI agents and chatbots to handle common questions 24/7 before handing off to a human agent.
User Onboarding Engagement
Sending targeted in-app messages to guide new users through a software product.
Integrations
- Shopify
- BigCommerce
- WordPress
- Stripe
- Slack
- Jira
- Aircall
- Pipedrive
- Zapier
- JustCall
- RingCentral
FAQ
What is the Re:Amaze AI Agent?
- The AI Agent is a Beta feature that acts as a 24/7 assistant, trained on business data to provide automated support to customers.
Does Re:Amaze have a free trial?
- Yes, Re:Amaze offers a 14-day free trial that does not require a credit card to start.
Which businesses is Re:Amaze designed for?
- It is designed for eCommerce and online businesses, including SaaS companies, web apps, and those in education, travel, and hospitality.
How does the Starter plan differ from the tiered plans?
- The Starter plan is a flat rate of $59 per month for unlimited team members, but is limited to 500 responded conversations per month.
Source category: Customer Support
Source subcategory: Help Desk
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