SurveyLab Review: Online Survey and Questionnaire Software
SurveyLab helps customer experience and HR teams collect and analyze feedback. It is designed for organizations needing multi-language support and CRM integrations to manage respondent data.
At a glance
- Category
- Data & Analytics
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Market researchers, HR departments
- Pricing
- Paid plans start at $49/month for the Starter tier. Higher tiers include Advanced ($99/month) and Professional ($249/month), with Enterprise pricing available upon request.
- Key use cases
- Customer Experience Monitoring, Employee Engagement, Market Research, Website User Feedback, Knowledge Testing
- Integrations
- Zendesk, Slack, Salesforce, Intercom, LiveChat
- Official website
- mysurveylab.com
SurveyLab is a browser-based tool used to create online surveys, questionnaires, tests, and forms. It is designed for a range of users, from small business owners to enterprise research teams, and does not require software installation.
The platform supports data collection methods including web links, email, SMS, and QR codes, and is compatible with mobile devices, tablets, and PCs. It also includes tools for website engagement, such as intercept surveys and web widgets.
For teams operating internationally, the tool supports multiple languages, including right-to-left scripts like Arabic and Hebrew. It incorporates AI for translating surveys and analyzing the sentiment of responses.
Buyers should confirm response limits and user seats across different pricing tiers to ensure the plan matches their monthly volume and team size.
Key Features
Supports AI translation of surveys and responses, sentiment analysis, and response tagging.
Supports gathering data via web links, email, SMS, QR codes, and website widgets.
Supports various languages, including right-to-left scripts such as Hebrew and Arabic.
Includes features such as skip logic, piping, and quotas to manage the respondent experience.
Provides graphical reports and results in real time with data filtering options.
Use Cases
Measuring customer satisfaction (CSAT) and Net Promoter Score (NPS) to understand client motivations.
Conducting 360-degree feedback, employee satisfaction surveys, and quarterly appraisals.
Creating questionnaires for brand awareness, demand research, and new product development.
Using intercept surveys and widgets to collect feedback from e-shop or website visitors.
Building online tests, exams, and quizzes for internal certification or education.
Best For
Integrations
Pricing
Paid plans start at $49/month for the Starter tier. Higher tiers include Advanced ($99/month) and Professional ($249/month), with Enterprise pricing available upon request.
FAQ
Yes, SurveyLab offers a 14-day free trial.
It supports multiple languages, including right-to-left scripts such as Hebrew and Arabic.
Paid plans start at $49/month for the Starter tier, with Advanced and Professional tiers available, as well as Enterprise pricing upon request.
Yes, the tool is designed for HR use cases including 360-degree feedback, engagement surveys, and quarterly reviews.
Source category: Data & Analytics
Source subcategory: Survey & Feedback
