AI TOOL PROFILE
SurveyLab Review: Online Survey and Questionnaire Software
- Data and Analytics
- Survey and Feedback
- Small businesses
- Mid-market companies
- Enterprise companies
- Market researchers
- HR departments
- Customer experience teams
Pricing
Paid plans start at $49/month for the Starter tier. Higher tiers include Advanced ($99/month) and Professional ($249/month), with Enterprise pricing available upon request.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Market researchers, HR departments
- Key use cases
- Customer Experience Monitoring, Employee Engagement, Market Research, Website User Feedback, Knowledge Testing
- Integrations
- Zendesk, Slack, Salesforce, Intercom, LiveChat
- Official website
- Visit mysurveylab official website
How AI is used
SurveyLab is a browser-based tool used to create online surveys, questionnaires, tests, and forms. It is designed for a range of users, from small business owners to enterprise research teams, and does not require software installation.
The platform supports data collection methods including web links, email, SMS, and QR codes, and is compatible with mobile devices, tablets, and PCs. It also includes tools for website engagement, such as intercept surveys and web widgets.
For teams operating internationally, the tool supports multiple languages, including right-to-left scripts like Arabic and Hebrew. It incorporates AI for translating surveys and analyzing the sentiment of responses.
Buyers should confirm response limits and user seats across different pricing tiers to ensure the plan matches their monthly volume and team size.
Key Features
AI Analysis and Translation
Supports AI translation of surveys and responses, sentiment analysis, and response tagging.
Multi-Channel Collection
Supports gathering data via web links, email, SMS, QR codes, and website widgets.
Multi-Language Support
Supports various languages, including right-to-left scripts such as Hebrew and Arabic.
Survey Logic
Includes features such as skip logic, piping, and quotas to manage the respondent experience.
Report Automation
Provides graphical reports and results in real time with data filtering options.
Use Cases
Customer Experience Monitoring
Measuring customer satisfaction (CSAT) and Net Promoter Score (NPS) to understand client motivations.
Employee Engagement
Conducting 360-degree feedback, employee satisfaction surveys, and quarterly appraisals.
Market Research
Creating questionnaires for brand awareness, demand research, and new product development.
Website User Feedback
Using intercept surveys and widgets to collect feedback from e-shop or website visitors.
Knowledge Testing
Building online tests, exams, and quizzes for internal certification or education.
Integrations
- Zendesk
- Slack
- Salesforce
- Intercom
- LiveChat
- Cint
- Dynata
- Synerise
FAQ
Does SurveyLab have a free trial?
- Yes, SurveyLab offers a 14-day free trial.
Which languages does SurveyLab support?
- It supports multiple languages, including right-to-left scripts such as Hebrew and Arabic.
What are the pricing options for SurveyLab?
- Paid plans start at $49/month for the Starter tier, with Advanced and Professional tiers available, as well as Enterprise pricing upon request.
Can I use SurveyLab for employee feedback?
- Yes, the tool is designed for HR use cases including 360-degree feedback, engagement surveys, and quarterly reviews.
Source category: Data & Analytics
Source subcategory: Survey & Feedback
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