LoyaltyLoop Customer Feedback and Review Software
LoyaltyLoop helps small to mid-sized businesses gather customer insights and manage online reviews. It is designed to automate review requests and identify dormant accounts for re-engagement.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Franchise owners, Multi-location businesses
- Pricing
- Plans start at $99/month for the Pilot tier, with Promoter ($149/mo) and Premier ($199/mo) tiers available. All plans require a one-time setup fee ranging from $300 to $350. Additional locations cost between $50 and $99 per month.
- Key use cases
- Reputation Management, Measuring Customer Loyalty, Recovering Inactive Customers, Gathering Social Proof
- Integrations
- QuickBooks Online, Salesforce, Zoho CRM, Zoho Desk, Zapier
- Official website
- loyaltyloop.com
LoyaltyLoop is a customer experience platform that helps businesses collect feedback through pulse surveys and manage their Net Promoter Score (NPS). The tool supports the process of requesting Google reviews and publishing customer testimonials to a business website.
It is designed for independent business owners, franchises, and mid-market companies. The platform includes a managed service where the LoyaltyLoop team helps set up surveys to fit specific business needs.
Beyond feedback, the software helps identify potential sales opportunities, such as cross-selling to satisfied clients or identifying dormant accounts for re-engagement. Buyers should note that the software involves one-time setup fees and recurring costs for additional locations.
Users can monitor results through a dashboard that supports multiple locations, and the platform provides AI-suggested replies to help manage review responses.
Key Features
Collects customer feedback and NPS data through personalized pulse surveys delivered via email or text.
Encourages loyal customers to post reviews on Google to support local search visibility.
Designed to help identify which customer corresponds to a specific Google reviewer.
Provides AI-generated response suggestions for managing customer reviews.
Supports publishing customer survey comments as testimonials on websites and social channels.
Helps detect and engage accounts that have become inactive to restart sales.
Measures customer loyalty using Net Promoter Score and other customer experience metrics.
Use Cases
Using automated requests to encourage satisfied customers to leave Google reviews.
Tracking Net Promoter Score (NPS) over time to identify trends in customer satisfaction.
Identifying dormant accounts and using targeted engagement to restart the business relationship.
Converting positive survey feedback into website testimonials for marketing purposes.
Best For
Integrations
Pricing
Plans start at $99/month for the Pilot tier, with Promoter ($149/mo) and Premier ($199/mo) tiers available. All plans require a one-time setup fee ranging from $300 to $350. Additional locations cost between $50 and $99 per month.
FAQ
Yes, it encourages loyal customers to post Google reviews and includes a ReviewMatch feature to help identify which customer left the review.
Pricing is per location. Additional locations cost between $50 and $99 per month depending on the plan, plus a one-time setup fee for each new location.
Yes, SMS sending is available as an optional add-on for $15/month plus a $50 setup fee.
Source category: Customer Support
Source subcategory: Survey & Feedback
