AI TOOL PROFILE
LogMeIn Pro: Remote Access Software
- Operations
- Customer Support
- Small businesses
- IT teams
- Customer support teams
- Managed Service Providers (MSPs)
Pricing
A free trial is available. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, IT teams, Customer support teams, Managed Service Providers (MSPs)
- Key use cases
- Small Business Device Maintenance, Remote IT Troubleshooting, Kiosk and POS Management, Secure Remote File Access
- Integrations
- ServiceNow, Microsoft Intune, Salesforce, Jira Service Management, Acronis
- Official website
- Visit logmein logmein pro official website
How AI is used
LogMeIn Pro is a remote access tool designed for small businesses that need a way to control devices from a remote location. It is part of a broader suite of tools that includes enterprise support and unified endpoint management options.
The software helps users maintain daily operations by accessing files, apps, and desktop environments. For different needs, the company offers other versions for kiosk management or enterprise-level support.
Buyers should confirm which specific product in the LogMeIn family fits their scale, as the Pro version is aimed at smaller needs, while Central and Rescue are designed for MSPs and larger IT departments. Buyers should also verify that security frameworks, such as Zero Trust, align with their internal compliance requirements.
Key Features
Remote Desktop Access
Allows users to remotely control devices to maintain daily operations.
Zero Trust Framework
Verifies identity, device, and action through layered authentication and encryption.
Security Encryption
Supports 256-bit AES encryption and SSL to protect remote sessions.
Role-Based Permissions
Supports management of user access levels through role-based permissions.
Session Recording
Includes tools for recording remote sessions to support governance and audit trails.
AI-Driven Support
Incorporates AI capabilities to assist with remote support and automation tasks.
Use Cases
Small Business Device Maintenance
Using LogMeIn Pro to remotely control computers to handle daily operational tasks.
Remote IT Troubleshooting
Providing remote desktop access to resolve technical incidents without traveling to the device.
Kiosk and POS Management
Using centralized control features to manage point-of-sale systems and kiosks across multiple sites.
Secure Remote File Access
Accessing business files, data, and applications remotely via a secure desktop connection.
Integrations
- ServiceNow
- Microsoft Intune
- Salesforce
- Jira Service Management
- Acronis
- HaloPSA
- ConnectWise
- Agiloft
- Autotask
FAQ
Who is LogMeIn Pro best for?
- It is designed for small businesses that need a simple remote access solution to maintain daily operations.
Does LogMeIn Pro have security features?
- Yes, it supports a Zero Trust framework, 256-bit AES encryption, SSL, and role-based permission management.
Is there a free trial available?
- Yes, the provided evidence indicates that a free trial is available.
Source category: Operations
Source subcategory: Customer Support
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