AI TOOL PROFILE
Khoros: Community and Customer Engagement Software
- Customer Support
- Customer Support
- Global enterprises
- Large-scale customer support teams
- Brands with high-volume social media presence
- Organizations requiring high-level security certifications
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Global enterprises, Large-scale customer support teams, Brands with high-volume social media presence, Organizations requiring high-level security certifications
- Key use cases
- Self-Service Support, Omnichannel Customer Care, Social Media Content Governance, Automated Inquiry Handling
- Official website
- Visit khoros care official website
How AI is used
Khoros is a platform designed for digital customer engagement. It consists of three primary areas: community management for peer-to-peer support, customer service tools for agent efficiency, and social media management for brand governance.
The software is built for global enterprises that operate at a high volume and require security certifications such as SOC2 and ISO 27001. It uses AI tools, including generative AI and chatbots, to manage customer interactions and content moderation.
Buyers can use the platform to consolidate communication channels—including SMS, email, and social media—into a single hub. This is designed to help teams manage large-scale digital footprints.
Since it is targeted at the enterprise level, buyers should confirm if the scale of the platform matches their current operational needs and whether the security certifications align with their internal compliance requirements.
Key Features
Community Management
Tools to build and manage branded online communities for self-service support and collaboration.
Multi-Channel Integration
Consolidates interactions from social media, phone, SMS, email, and messaging into one place.
AI Chatbots
Automation tools designed to resolve inquiries using generative AI trained on company knowledge bases.
Social Media Governance
Features for content publishing, tagging, and approval workflows to manage global social accounts.
Brand Safety AI
AI models that detect potentially offensive language or images to help prevent them from being published.
Agent Assistance Tools
Provides agents with AI-generated responses, summaries, and conversation analysis in real time.
Use Cases
Self-Service Support
Using branded communities to let customers find answers and help each other, which may reduce the volume of direct support tickets.
Omnichannel Customer Care
Managing customer service inquiries from different digital channels through a single agent interface.
Social Media Content Governance
Using publishing tools and approval paths to coordinate campaigns across multiple global social media accounts.
Automated Inquiry Handling
Deploying AI chatbots to resolve common questions before they are escalated to a human agent.
FAQ
Who is Khoros designed for?
- Khoros is primarily designed for global enterprises that need to manage large-scale digital customer engagement, including communities and social media.
What AI capabilities does Khoros provide?
- It offers generative AI for copy assistance, AI-powered chatbots for self-service, and brand safety AI to detect offensive content.
Which security certifications does the platform hold?
- The platform is hosted on AWS and supports ISO 27001, SOC2 Type II, FedRAMP, and FISMA certifications.
Source category: Customer Support
Source subcategory: Customer Support
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