Yumpingo (BBI Survey Studio) Restaurant Guest Experience Management
Yumpingo helps restaurant operators and management teams collect and analyze guest feedback. It may be useful for hospitality businesses looking to connect guest sentiment to specific menu items and transactions.
At a glance
- Category
- Operations
- Best for
- Restaurant operators, Hospitality business owners, Food service company executives, Restaurant marketing managers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Menu Performance Tracking, Centralized Review Management, Operational Monitoring, Guest Retention
- Integrations
- Point of Sale (POS) integration, Loyalty & CRM integration, Order & Pay systems, Social Media integration
- Official website
- www.yumpingo.com
Yumpingo, now known as BBI Survey Studio, is a guest experience management platform designed for the restaurant and hospitality industry. It is integrated into the Guest Intelligence suite, combining survey data with reputation management and AI analytics.
The tool is designed for restaurant operators, COOs, and marketing leads who track guest satisfaction across multiple locations. It helps users centralize reviews and surveys into one interface.
Capabilities include the ability to run surveys at the menu or check level and a unified inbox for responding to guests. The platform also includes sentiment benchmarking to help operators compare their performance against industry data.
Buyers should confirm how the AI analytics and benchmarking align with their specific reporting needs and verify that their current POS and loyalty systems are supported for integration.
Key Features
Captures guest feedback tied to specific transactions and menu items.
Centralizes reviews and social feedback in one place for guest response.
Analyzes guest sentiment using models developed for the restaurant industry.
Supports the monitoring and management of online brand reputation.
Helps businesses compare guest sentiment against industry benchmarks.
Supports workflows to identify and win back dissatisfied guests.
Use Cases
Using menu-level surveys to gather guest sentiment regarding specific food and drink items.
Responding to guest feedback from social channels through a unified inbox.
Identifying underperforming restaurant units using guest sentiment and performance data.
Using guest recovery strategies based on negative survey responses to support retention.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Yumpingo is now BBI Survey Studio and has been integrated into the BBI Guest Intelligence platform.
Yes, the platform provides menu-level and check-level surveys to connect guest sentiment to specific items and transactions.
It is designed for restaurant operators, COOs, marketers, and finance teams within the hospitality and food service industries.
Source category: Operations
Source subcategory: Survey & Feedback
