Hoop: AI Support Agent for Shopify
Hoop is designed for Shopify merchants to help automate repetitive customer support tickets by drafting AI responses based on order data and brand voice.
At a glance
- Category
- Customer Support
- Best for
- Shopify store owners, Ecommerce support managers, Small to medium ecommerce brands
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Order Status Inquiries, Returns and Exchanges, Subscription Management, Product and Sizing Questions
- Integrations
- Gorgias, Zendesk, Freshdesk, Front, Help Scout
- Official website
- www.hoop.app/
Hoop is an AI support agent designed for ecommerce brands operating on Shopify. It works within a company's existing helpdesk to resolve tickets by pulling real-time data from the store and connected apps.
The tool is intended for ecommerce businesses that handle repetitive inquiries. It analyzes ticket history to help learn a brand's specific voice and policies, then drafts replies for the support team to review.
It supports several common ecommerce workflows, such as order status updates and return requests. Buyers can use a sandbox mode to test automation on real tickets before allowing the AI to send responses directly to customers.
Before choosing Hoop, buyers should confirm that their current helpdesk is among the supported integrations and that their primary storefront is on Shopify, as the tool's core functionality relies on that connection.
Key Features
Connects to Shopify to pull real-time order data, tracking information, and payment history into ticket replies.
Analyzes past ticket history and team edits to help match the company's specific tone and policies.
Generates response drafts for team review and approval before they are sent to customers.
Supports testing automation on real tickets without sending responses live until the team is confident in the accuracy.
Supports connections to over 50 apps, including Recharge, Stripe, and Loop Returns.
Use Cases
Using real-time Shopify data to provide customers with updates on their order and shipping status.
Supporting the processing of return requests and exchange eligibility checks.
Handling requests for subscription changes or skipping deliveries through integrations like Recharge.
Providing answers to common product-related inquiries and sizing fit questions.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Hoop integrates with Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail.
It analyzes previous ticket history and learns from the edits made by the support team to the AI-generated drafts.
Hoop initially drafts replies for team approval. Users may enable full automation for specific workflows once they are confident in the accuracy.
Source category: Customer Support
Source subcategory: Customer Support
