AI TOOL PROFILE
Hoop: AI Support Agent for Shopify
- Customer Support
- Customer Support
- Shopify store owners
- Ecommerce support managers
- Small to medium ecommerce brands
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Shopify store owners, Ecommerce support managers, Small to medium ecommerce brands
- Key use cases
- Order Status Inquiries, Returns and Exchanges, Subscription Management, Product and Sizing Questions
- Integrations
- Gorgias, Zendesk, Freshdesk, Front, Help Scout
- Official website
- Visit Hoop: The AI-Powered Task Manager official website
How AI is used
Hoop is an AI support agent designed for ecommerce brands operating on Shopify. It works within a company's existing helpdesk to resolve tickets by pulling real-time data from the store and connected apps.
The tool is intended for ecommerce businesses that handle repetitive inquiries. It analyzes ticket history to help learn a brand's specific voice and policies, then drafts replies for the support team to review.
It supports several common ecommerce workflows, such as order status updates and return requests. Buyers can use a sandbox mode to test automation on real tickets before allowing the AI to send responses directly to customers.
Before choosing Hoop, buyers should confirm that their current helpdesk is among the supported integrations and that their primary storefront is on Shopify, as the tool's core functionality relies on that connection.
Key Features
Shopify Integration
Connects to Shopify to pull real-time order data, tracking information, and payment history into ticket replies.
Brand Voice Learning
Analyzes past ticket history and team edits to help match the company's specific tone and policies.
Draft Approval Workflow
Generates response drafts for team review and approval before they are sent to customers.
Sandbox Mode
Supports testing automation on real tickets without sending responses live until the team is confident in the accuracy.
Multi-App Connectivity
Supports connections to over 50 apps, including Recharge, Stripe, and Loop Returns.
Use Cases
Order Status Inquiries
Using real-time Shopify data to provide customers with updates on their order and shipping status.
Returns and Exchanges
Supporting the processing of return requests and exchange eligibility checks.
Subscription Management
Handling requests for subscription changes or skipping deliveries through integrations like Recharge.
Product and Sizing Questions
Providing answers to common product-related inquiries and sizing fit questions.
Integrations
- Gorgias
- Zendesk
- Freshdesk
- Front
- Help Scout
- Gmail
- Shopify
- Recharge
- Stripe
- Loop Returns
FAQ
Which helpdesks does Hoop work with?
- Hoop integrates with Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail.
How does Hoop learn a brand's voice?
- It analyzes previous ticket history and learns from the edits made by the support team to the AI-generated drafts.
Does Hoop send responses automatically?
- Hoop initially drafts replies for team approval. Users may enable full automation for specific workflows once they are confident in the accuracy.
Source category: Customer Support
Source subcategory: Customer Support
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the Customer Support software type
Related listings that share the same software type for comparison and shortlisting.
