HelpShelf: AI Customer Support Software
HelpShelf helps software companies and SaaS teams automate customer support by indexing their code and documentation. It is designed for small teams that want to manage repetitive queries without a full-time administrator.
At a glance
- Category
- Customer Support
- Best for
- SaaS companies, Software startups, Indie hackers, Developer-led teams, Small business owners with technical products
- Pricing
- Pricing starts with a free tier. Paid plans include Pro at $49/month and Scale at $149/month. A 14-day free trial is available for paid tiers, and annual billing saves 20%.
- Key use cases
- Automating FAQ responses, Handling billing inquiries, Technical how-to guidance, Assisting with account tasks
- Integrations
- GitHub, Notion, GitBook, Intercom, Zendesk
- Official website
- helpshelf.com
HelpShelf is an AI-powered support platform designed to convert technical project data into a customer service agent. By scanning a codebase, connecting to GitHub, or importing existing documentation, the tool creates a knowledge base that allows an AI agent to answer user questions.
It is built for software companies, including startups, indie hackers, and developers, to handle common queries. The tool provides a widget that can be added to a website with a single line of code to offer responses to users.
Buyers should confirm the different plan tiers, as the free version has limits on AI searches and chat messages. Those requiring more agents or higher search volumes may use the Pro or Scale plans.
Users can update their support content using the CLI scanner or GitHub auto-sync, which helps ensure the AI agent is aware of the latest code changes and feature updates.
Key Features
Uses a CLI tool and tree-sitter parsing to analyze project structures, API routes, and dependencies to build AI context.
Connects to GitHub repositories to update the support agent when code is pushed to the main branch.
A customizable chat interface that can be installed on a website with one line of code.
Extracts user-facing content and UI labels from the code to generate FAQ questions and answers.
A terminal-based tool (npx helpshelf scan) that maps projects and publishes documentation to the platform.
Supports importing existing help articles and documentation from external sources.
Use Cases
Using the AI agent to answer repetitive questions about product features and general information.
Providing answers to common customer questions regarding pricing plans and billing.
Supporting users with guides and documentation derived from the codebase.
Supporting basic user workflows such as password reset guidance.
Best For
Integrations
Pricing
Pricing starts with a free tier. Paid plans include Pro at $49/month and Scale at $149/month. A 14-day free trial is available for paid tiers, and annual billing saves 20%.
FAQ
It scans your codebase using a CLI tool or connects to GitHub to detect your tech stack, API routes, and documentation to build a knowledge base.
Yes, there is a free tier that includes one agent, 500 AI searches per month, and 100 AI chat messages per month.
The widget continues to work, but it falls back to a search-only mode until the quota resets or the plan is upgraded.
The company states that they do not train on customer content and that users retain ownership of their data.
Source category: Customer Support
Source subcategory: Customer Support
