AI TOOL PROFILE
HappyFox Chat: Live Chat Customer Support Software
- Customer Support
- Customer Support
- Small businesses
- Mid-market companies
- Ecommerce stores
- Customer service teams
- Sales teams
Pricing
Pricing starts at $29 per month. All plans include unlimited agents, while the Starter plan is limited to 500 chats per month.
At a glance
- Best for
- Small businesses, Mid-market companies, Ecommerce stores, Customer service teams, Sales teams
- Key use cases
- Customer Support, Lead Generation, Ticket Deflection, Multi-site Support
- Integrations
- Salesforce, HubSpot, Shopify, Magento, WordPress
- Official website
- Visit happyfox chat official website
How AI is used
HappyFox Chat is a communication tool designed to help businesses answer visitor questions and capture leads directly on their website. It provides a customizable chat widget that can be deployed without coding expertise, allowing teams to maintain their brand identity while interacting with customers.
The software is designed for a variety of users, including ecommerce stores and mid-market companies. It supports customer service, HR, and sales teams who need to manage multiple conversations across various websites.
Capabilities include proactive engagement, where the tool may trigger chats based on visitor behavior, and an AI chatbot designed to help deflect common tickets. It also supports visitor monitoring and routing to help chats reach the appropriate department.
Buyers should confirm their plan requirements, as features such as concurrent chat and unlimited chat history are available on the Growth plan and higher, rather than the Starter tier.
Key Features
Unlimited Agents
Allows businesses to add team members to the chat platform across all pricing tiers.
Customizable Chat Widgets
Supports adjustments to colors and messaging to match branding without requiring code.
AI Chatbot
An automated tool designed to answer common questions and help reduce support ticket volume.
Proactive and Triggered Chat
Designed to engage website visitors automatically based on specific triggers or behaviors.
Routing and Queueing
Helps direct incoming chats to designated departments or available agents.
Visitor Monitoring
Allows agents to see who is visiting the site in real time.
Canned Responses
Provides pre-written templates for common queries to help agents respond to customers.
Live Chat Translation
Supports communication with visitors in different languages.
Use Cases
Customer Support
Answering product or service questions for visitors in real time.
Lead Generation
Using a live chat widget to engage potential buyers and address abandoned carts in ecommerce.
Ticket Deflection
Using an AI chatbot to handle frequent questions, which may reduce the number of manual tickets.
Multi-site Support
Managing interactions across multiple company websites using a single tool.
Integrations
- Salesforce
- HubSpot
- Shopify
- Magento
- WordPress
- FB Messenger
- Google Analytics
- Slack
- WooCommerce
- BigCommerce
- Volusion
- Squarespace
- Joomla
- Blogger
- Weebly
- Help Scout
- Zendesk Support
- MailChimp
- Segment
- Mixpanel
FAQ
Does HappyFox Chat charge per agent?
- No, HappyFox Chat provides unlimited agents on all of its pricing plans.
Is there a free trial available?
- Yes, there is a free 14-day trial available.
What is the difference between the Starter and Growth plans?
- The Starter plan includes 500 chats per month, while features like concurrent chat, visitor monitoring, and unlimited chat history are available on the Growth plan and higher.
Source category: Customer Support
Source subcategory: Customer Support
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