HappyFox Chat: Live Chat Customer Support Software
HappyFox Chat helps customer service and sales teams engage website visitors in real time. It is designed for businesses that prefer a flat-rate agent model over per-agent licensing fees.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Ecommerce stores, Customer service teams, Sales teams
- Pricing
- Pricing starts at $29 per month. All plans include unlimited agents, while the Starter plan is limited to 500 chats per month.
- Key use cases
- Customer Support, Lead Generation, Ticket Deflection, Multi-site Support
- Integrations
- Salesforce, HubSpot, Shopify, Magento, WordPress
- Official website
- happyfoxchat.com
HappyFox Chat is a communication tool designed to help businesses answer visitor questions and capture leads directly on their website. It provides a customizable chat widget that can be deployed without coding expertise, allowing teams to maintain their brand identity while interacting with customers.
The software is designed for a variety of users, including ecommerce stores and mid-market companies. It supports customer service, HR, and sales teams who need to manage multiple conversations across various websites.
Capabilities include proactive engagement, where the tool may trigger chats based on visitor behavior, and an AI chatbot designed to help deflect common tickets. It also supports visitor monitoring and routing to help chats reach the appropriate department.
Buyers should confirm their plan requirements, as features such as concurrent chat and unlimited chat history are available on the Growth plan and higher, rather than the Starter tier.
Key Features
Allows businesses to add team members to the chat platform across all pricing tiers.
Supports adjustments to colors and messaging to match branding without requiring code.
An automated tool designed to answer common questions and help reduce support ticket volume.
Designed to engage website visitors automatically based on specific triggers or behaviors.
Helps direct incoming chats to designated departments or available agents.
Allows agents to see who is visiting the site in real time.
Provides pre-written templates for common queries to help agents respond to customers.
Supports communication with visitors in different languages.
Use Cases
Answering product or service questions for visitors in real time.
Using a live chat widget to engage potential buyers and address abandoned carts in ecommerce.
Using an AI chatbot to handle frequent questions, which may reduce the number of manual tickets.
Managing interactions across multiple company websites using a single tool.
Best For
Integrations
Pricing
Pricing starts at $29 per month. All plans include unlimited agents, while the Starter plan is limited to 500 chats per month.
FAQ
No, HappyFox Chat provides unlimited agents on all of its pricing plans.
Yes, there is a free 14-day trial available.
The Starter plan includes 500 chats per month, while features like concurrent chat, visitor monitoring, and unlimited chat history are available on the Growth plan and higher.
Source category: Customer Support
Source subcategory: Customer Support
