Feedier: AI Customer Intelligence Platform
Feedier helps CX teams at mid-to-large enterprises and public institutions analyze customer feedback. It is designed for organizations that need to connect feedback signals to financial impact and ROI.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Customer Experience (CX) teams, Mid-market companies, Enterprise organizations, Public institutions
- Pricing
- Pricing is volume-based and tiered. A Standard plan is available for centralized teams, while an Enterprise plan supports multi-site organizations with more workspaces and a longer data history. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Multi-channel Feedback Aggregation, Quantifying CX ROI, Executive Reporting, Automated Insight Discovery
- Integrations
- Salesforce, HubSpot, Slack, Notion, Excel
- Official website
- Visit Feedier official website
Feedier is a customer intelligence platform designed to gather and analyze Voice of the Customer (VoC) data. It centralizes feedback from over 10 sources, including surveys, social media, and call transcripts, using Mistral AI's Large Language Models for analysis.
The tool is built for CX teams in larger organizations or public institutions that manage customer signals across different business units. It helps turn qualitative data into action plans and reports.
Capabilities include automated theme discovery, sentiment tracking, and the generation of action plans that include estimated NPS and financial value. The platform is hosted in Europe and maintains ISO 27001 and SOC 2 compliance to support data privacy requirements.
Buyers should confirm how the tiered pricing model aligns with their specific feedback volumes and whether they require the administrative controls found in the Enterprise plan.
Key Features
VoC Centralization
Collects and unifies feedback from 10+ sources including reviews, call transcripts, and social media.
AI-Driven Analysis
Uses Mistral AI LLMs to detect pain points, surface weak signals, and track sentiment trends.
Action Plan Generation
Supports the creation of recommendations for pain points with estimated effort, NPS impact, and financial value.
KPI Tracking
Monitors performance against metrics such as NPS, CSAT, and CES using customizable thresholds.
Smart Reporting
Generates reports with interactive sharing options.
European Data Hosting
Data is stored in Europe (AWS Dublin and OVH Paris) to support GDPR compliance.
Use Cases
Multi-channel Feedback Aggregation
Combining surveys, online reviews, and support tickets into a single view.
Quantifying CX ROI
Using AI to estimate the financial impact and NPS change associated with specific customer pain points.
Executive Reporting
Converting qualitative customer verbatims into structured reports for leadership.
Automated Insight Discovery
Identifying customer themes and trends across different business units.
Best For
- Customer Experience (CX) teams
- Mid-market companies
- Enterprise organizations
- Public institutions
Integrations
- Salesforce
- HubSpot
- Slack
- Notion
- Excel
- Power BI
- Dynamics 365
- Qualtrics
- Medallia
- Segment
- Product Board
- BigQuery
- Snowflake
Pricing
Pricing is volume-based and tiered. A Standard plan is available for centralized teams, while an Enterprise plan supports multi-site organizations with more workspaces and a longer data history. Buyers should confirm current pricing on the vendor website.
FAQ
What is the difference between the Standard and Enterprise plans?
- The Standard plan is designed for centralized teams with one workspace and up to five admins. The Enterprise plan supports multi-site organizations with up to three workspaces, unlimited licenses, and features like AI administration agents.
How does Feedier handle data privacy and GDPR?
- Feedier is a European solution with data hosted in AWS Dublin and OVH Paris. It is GDPR-native, ISO 27001:2022 certified, and SOC 2 compliant.
Can Feedier integrate with existing business tools?
- Yes, it offers native connectors for tools like Salesforce, HubSpot, and Power BI, and supports custom integrations via API and CSV imports.
Is there a way to try the software before committing?
- Feedier offers a 60-day setup period with no commitment, which allows organizations to test the platform using their own data.
Source category: Customer Support
Source subcategory: Survey & Feedback
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Categories
Software Type
How AI is used
Feedier is an AI-powered customer intelligence platform for CX teams at mid-to-large enterprises. It centralizes feedback from multiple sources to generate action plans with estimated financial and NPS impacts.
Pros & Cons
Pros
- ISO 27001 and SOC 2 certifications
- European hosting supports GDPR requirements
- Supports high volumes of feedback across multiple sources
- Offers a 60-day setup period to test the platform with real data
Cons
- Standard plan is limited to one workspace and five administrator licenses
- AI administration agent and role mapping via SSO are restricted to the Enterprise plan
- Pricing is tiered based on feedback volume
