ExpertFlow Contact Center: Omnichannel Support Software
ExpertFlow helps customer support teams manage voice and digital communications. It is designed for businesses that need to integrate their contact center with a CRM or use virtual agents.
At a glance
- Category
- Customer Support
- Best for
- Customer Support Teams, Contact Center Managers, Operations Managers
- Pricing
- Pricing starts at $42 per agent per month for either voice or digital channels. A Voice + Digital bundle is available for $54 per agent per month, and a Premium plan is $72 per agent per month.
- Key use cases
- Omnichannel Interaction Management, Automated Customer Self-Service, Call Center Quality Monitoring, CRM-Integrated Support
- Integrations
- Salesforce, Microsoft Dynamics, Oracle Siebel, Oracle Service Cloud, SAP
- Official website
- www.expertflow.com
ExpertFlow is a contact center software platform that supports communication channels including voice, email, SMS, WhatsApp, and social media. It is designed for customer support teams coordinating interactions across digital and voice touchpoints.
The software includes AI tools for agents and supervisors, such as virtual agents for automation and conversation analytics to monitor performance. It provides CTI integrations for several CRM platforms to help agents access customer context during interactions.
Buyers should confirm which pricing tier fits their needs, as features such as workforce management, voice biometrics, and CRM connectors are available in the Premium plan. Buyers should also verify if their specific CRM or telephony infrastructure is supported by the existing connectors.
Key Features
Supports managing customer interactions across voice, chat, social media, SMS, WhatsApp, and email.
AI-powered assistants designed to handle automated customer interactions.
Supports agents with AI suggestions and customer context within their workspace.
Includes speech and text analytics to review customer interactions.
Tools designed to help supervisors track and score customer interactions.
CTI integration that embeds contact center controls within CRM interfaces.
Use Cases
Handling inbound and outbound conversations across voice and various digital channels.
Using virtual agents and conversational IVR to handle routine queries.
Using AI-driven quality management and analytics to monitor agent performance.
Accessing customer data and managing calls via a CRM toolbar.
Best For
Integrations
Pricing
Pricing starts at $42 per agent per month for either voice or digital channels. A Voice + Digital bundle is available for $54 per agent per month, and a Premium plan is $72 per agent per month.
FAQ
ExpertFlow supports voice, email, SMS, WhatsApp, social media, and WebRTC.
Yes, it provides CTI connectors for Salesforce, Microsoft Dynamics, SAP, ServiceNow, and others, though these are typically part of the Premium plan.
Pricing is per agent per month, with tiers at $42 (Voice or Digital), $54 (Voice + Digital), and $72 (Premium).
The platform includes AI orchestration, virtual agents, agent assistance, and AI-driven quality management.
Source category: Customer Support
Source subcategory: Customer Support
