AI TOOL PROFILE
ExpertFlow Contact Center: Omnichannel Support Software
- Customer Support
- Customer Support
- Customer Support Teams
- Contact Center Managers
- Operations Managers
Pricing
Pricing starts at $42 per agent per month for either voice or digital channels. A Voice + Digital bundle is available for $54 per agent per month, and a Premium plan is $72 per agent per month.
At a glance
- Best for
- Customer Support Teams, Contact Center Managers, Operations Managers
- Key use cases
- Omnichannel Interaction Management, Automated Customer Self-Service, Call Center Quality Monitoring, CRM-Integrated Support
- Integrations
- Salesforce, Microsoft Dynamics, Oracle Siebel, Oracle Service Cloud, SAP
- Official website
- Visit expertflow contact center official website
How AI is used
ExpertFlow is a contact center software platform that supports communication channels including voice, email, SMS, WhatsApp, and social media. It is designed for customer support teams coordinating interactions across digital and voice touchpoints.
The software includes AI tools for agents and supervisors, such as virtual agents for automation and conversation analytics to monitor performance. It provides CTI integrations for several CRM platforms to help agents access customer context during interactions.
Buyers should confirm which pricing tier fits their needs, as features such as workforce management, voice biometrics, and CRM connectors are available in the Premium plan. Buyers should also verify if their specific CRM or telephony infrastructure is supported by the existing connectors.
Key Features
Omnichannel Routing
Supports managing customer interactions across voice, chat, social media, SMS, WhatsApp, and email.
Virtual Agents
AI-powered assistants designed to handle automated customer interactions.
Agent Assistance
Supports agents with AI suggestions and customer context within their workspace.
Conversation Analytics
Includes speech and text analytics to review customer interactions.
AI-Driven Quality Management
Tools designed to help supervisors track and score customer interactions.
CRM Connectors
CTI integration that embeds contact center controls within CRM interfaces.
Use Cases
Omnichannel Interaction Management
Handling inbound and outbound conversations across voice and various digital channels.
Automated Customer Self-Service
Using virtual agents and conversational IVR to handle routine queries.
Call Center Quality Monitoring
Using AI-driven quality management and analytics to monitor agent performance.
CRM-Integrated Support
Accessing customer data and managing calls via a CRM toolbar.
Integrations
- Salesforce
- Microsoft Dynamics
- Oracle Siebel
- Oracle Service Cloud
- SAP
- ServiceNow
- HubSpot
- Zendesk
- Zoho
FAQ
What channels does ExpertFlow support?
- ExpertFlow supports voice, email, SMS, WhatsApp, social media, and WebRTC.
Does ExpertFlow integrate with CRMs?
- Yes, it provides CTI connectors for Salesforce, Microsoft Dynamics, SAP, ServiceNow, and others, though these are typically part of the Premium plan.
How is ExpertFlow priced?
- Pricing is per agent per month, with tiers at $42 (Voice or Digital), $54 (Voice + Digital), and $72 (Premium).
What AI features are included in ExpertFlow?
- The platform includes AI orchestration, virtual agents, agent assistance, and AI-driven quality management.
Source category: Customer Support
Source subcategory: Customer Support
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