Exei: AI Agents for Customer Service Automation
Exei helps businesses automate customer interactions across multiple digital channels. It is designed for e-commerce teams requiring 24/7 query resolution and multilingual support.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, E-commerce store owners
- Pricing
- Paid plans start at $50/month for the Starter tier, $200/month for Standard, and $500/month for Professional, all billed annually. Custom pricing is available for Enterprise plans.
- Key use cases
- Automated Query Resolution, Order Tracking, Lead Capture and Appointment Scheduling, E-commerce Sales Support
- Integrations
- Shopify, WhatsApp, Instagram, Messenger, WordPress
- Official website
- Visit Exei official website
Exei is a no-code platform designed to create AI agents for customer service and engagement. It allows businesses to deploy agents across various channels, including websites, WhatsApp, Instagram, and Shopify, and provides voice-based AI capabilities via VoIP and toll-free numbers.
The tool supports over 80 languages, which may help businesses serve global audiences.
Key functionality includes automating repetitive queries, supporting order tracking in real time, and capturing leads. It includes a dashboard for analyzing customer sentiment and agent performance, which may support decision-making regarding customer experience.
Buyers should confirm their needs based on monthly message volume and whether they require human agent takeover, as this feature is available on higher-tier plans.
Key Features
Multi-channel AI Agents
Deploy AI agents across website SDKs, WhatsApp, Instagram, Messenger, and Shopify.
Voice AI Agents
Provides voice-based AI for toll-free numbers and call centers to handle queries.
Multilingual Support
Supports over 80 languages to facilitate communication with global customers.
No-Code Setup
Includes a drag-and-drop interface for building agents without requiring coding skills.
Sentiment and Intent Analysis
Analyzes conversations to detect customer emotions, urgency, and specific goals.
AI Product Recommendations
Uses customer preferences and history to suggest products during support interactions.
Use Cases
Automated Query Resolution
Handling high-volume, repetitive questions about product details, returns, and company policies.
Order Tracking
Using AI agents to provide customers with updates on their order status in real time.
Lead Capture and Appointment Scheduling
Identifying potential leads and scheduling appointments through the AI interface.
E-commerce Sales Support
Supporting the shopping experience with context-aware upsells and cross-sells.
Best For
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- E-commerce store owners
Integrations
- Shopify
- Messenger
- WordPress
Pricing
Paid plans start at $50/month for the Starter tier, $200/month for Standard, and $500/month for Professional, all billed annually. Custom pricing is available for Enterprise plans.
FAQ
Does Exei require coding skills to set up?
- No, Exei is a no-code platform that uses a drag-and-drop interface for configuration.
Which channels can Exei AI agents be deployed on?
- Exei supports websites, WhatsApp, Instagram, Messenger, Shopify, and voice channels via VoIP and toll-free numbers.
Can a human take over an AI conversation in Exei?
- Yes, human intervention is supported on the Professional and Enterprise plans.
How much does Exei cost?
- Annual billing plans start at $50/month for the Starter tier, with Standard and Professional tiers at $200/month and $500/month respectively.
Source category: Customer Support
Source subcategory: Customer Support
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Categories
Software Type
How AI is used
Exei is an AI customer service platform that automates support across web, voice, and social channels. It supports over 80 languages and offers a no-code setup for deploying chat and voice agents. Human agent handoff is available on Professional and Enterprise plans.
Pros & Cons
Pros
- Broad channel support including WhatsApp, Instagram, and Voice
- Extensive language coverage with 80+ supported languages
- No-code drag-and-drop interface for deployment
- Includes sentiment analysis to monitor customer urgency
Cons
- Human agent takeover is not available on the Starter or Standard plans
- The Starter plan is limited to 5,000 messages per month
- Advanced business analytics are restricted to Professional and Enterprise tiers
