AI TOOL PROFILE
Ethnio: User Research CRM and Participant Management
- Operations
- Survey and Feedback
- UX Research Teams
- Product Teams
- Research Ops Managers
- Design Teams
Pricing
Plans start at $12 per seat/month for Individuals, with a Pro plan at $82 per seat/month. Enterprise pricing is custom.
At a glance
- Best for
- UX Research Teams, Product Teams, Research Ops Managers, Design Teams
- Key use cases
- User Recruitment, Research Session Scheduling, Incentive Distribution, Participant Pool Maintenance
- Integrations
- Zoom, Microsoft Teams, Google Meet, Google Calendar, Outlook
- Official website
- Visit ethnio official website
How AI is used
Ethnio is a CRM for user research operations. It provides tools to organize participants through screeners and site intercepts and manages the workflow from recruitment to the research session.
The software is designed for research ops, program managers, designers, and product teams who need a centralized way to track participant interactions. It supports study lifecycles including intake, consent tracking, automatic scheduling, and payments.
Buyers should confirm their security requirements, as the platform supports SOC 2, GDPR, and HIPAA. Certain features, such as SSO and specific integrations, are available on the Enterprise tier.
Key Features
Participant Panel Management
Maintains a pool of research participants using tags, notes, and segments to organize the user base.
Screener and Consent Tracking
Provides recruitment links and manages participant consent using built-in forms or integrations.
Web and Mobile Intercepts
Displays targeted recruitment prompts on websites or iOS and Android apps based on selected variables.
Automatic Session Scheduling
Supports participant self-scheduling based on researcher availability with two-way sync for Google and Outlook calendars.
Global Incentive Payments
Supports incentive payments in over 140 countries and various currencies.
AI Localization
Uses AI to translate incentives, scheduling, and screeners into multiple languages.
Use Cases
User Recruitment
Using screeners and web intercepts to find and qualify participants for a specific study.
Research Session Scheduling
Managing the booking of 1:1 interviews or focus groups via automatic scheduling tools.
Incentive Distribution
Sending and tracking reward payments to participants globally across different currencies.
Participant Pool Maintenance
Building a database of users to help reduce reliance on external recruitment agencies.
Integrations
- Zoom
- Microsoft Teams
- Google Meet
- Google Calendar
- Outlook
- DocuSign
- Adobe Sign
- Qualtrics
- SurveyMonkey
- Snowflake
- Slack
- Google Sheets
- Excel
- CSV
FAQ
What does Ethnio do?
- Ethnio is a CRM for user research that helps teams recruit participants, schedule interview sessions, and manage incentive payments.
Does Ethnio support international research?
- Yes, it supports incentive payments in over 140 countries and currencies and includes AI localization for translating screeners and scheduling.
Which plan is right for a small team?
- The Individual plan starts at $12/month for one user, while the Pro plan ($82/seat/month) is designed for teams of 2-6 and includes localization and global incentives.
Is Ethnio compliant with data privacy laws?
- Ethnio is SOC 2 certified and supports GDPR, CCPA, and HIPAA compliance.
Source category: Operations
Source subcategory: Survey & Feedback
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