EasyChatDesk Review: Live Chat and Ticketing Software
EasyChatDesk helps ecommerce brands and agencies manage customer interactions through a hybrid AI and human support system. It is designed for teams that want to manage live chat and help desk ticketing in one inbox.
At a glance
- Category
- Customer Support
- Best for
- Ecommerce brands, Digital agencies, Fast-growing startups, Small business owners
- Pricing
- Plans start at $17/month per agent. A 15-day free trial is available, and a lifetime membership option is offered for those preferring no recurring fees.
- Key use cases
- Automating FAQ Responses, Abandoned Cart Recovery, Unified Support Management, Lead Qualification
- Integrations
- Shopify, WooCommerce, WordPress, Zapier, Slack
- Official website
- easychatdesk.com
EasyChatDesk is a customer support platform that combines a live chat widget with a ticketing system and CRM. It is designed for small and medium-sized businesses, specifically those running online stores or agencies that need to engage website visitors in real time.
The software supports a workflow where AI agents can handle common FAQs 24/7 and then hand off complex issues to human agents with the conversation history. It includes tools for lead capture, such as proactive messaging on checkout pages and custom contact forms.
Buyers should confirm their specific needs regarding AI credits and visitor tracking limits, as these vary across the pricing tiers. Certain features, such as the scheduler and Apple iMessage integration, are available on higher-level plans.
Key Features
A customizable chat interface for websites that supports typing indicators, file uploads, and one-line installation.
An AI agent that uses a knowledge base to provide 24/7 answers and supports auto-routing conversations based on user intent.
Allows agents to convert chats into tickets and manage them using SLAs, priorities, and tags.
Supports triggering messages on specific pages, such as checkout or product pages, to engage visitors.
Tracks response times, resolution rates, CSAT, and UTM sources to monitor support performance.
Supports round-robin routing, assignment rules, and department-based chat distribution.
Use Cases
Using AI agents to answer repetitive customer questions 24/7 to may reduce the volume of tickets for human agents.
Triggering proactive chat messages on checkout pages to help customers complete their purchases.
Consolidating live chat and email-to-ticket interactions into a single shared team inbox.
Using custom chat forms and UTM capture to identify and qualify website visitors.
Best For
Integrations
Pricing
Plans start at $17/month per agent. A 15-day free trial is available, and a lifetime membership option is offered for those preferring no recurring fees.
FAQ
No, EasyChatDesk provides a 15-day free trial that does not require a credit card to start.
No, the AI chatbot is included starting from the Professional plan and above.
The widget is installed by pasting one JavaScript snippet before the closing body tag of the site or by using the provided WordPress plugin.
Pricing is based on the number of active agents, and users can add or remove agents at any time.
Source category: Customer Support
Source subcategory: Customer Support
