AI TOOL PROFILE
Deskpro: AI-Powered Omnichannel Help Desk
- Customer Support
- Customer Support
- Customer support teams
- IT service desks
- HR support teams
- B2B and B2C support operations
- Organizations with specific data residency requirements
Pricing
Pricing starts at $39 per agent per month for the Team tier, with a minimum of 5 agents. Professional and Enterprise tiers are available at $59 and $99 per agent per month, respectively, with higher agent minimums. A free trial is available.
At a glance
- Best for
- Customer support teams, IT service desks, HR support teams, B2B and B2C support operations, Organizations with specific data residency requirements
- Key use cases
- Multi-Channel Ticket Management, Internal IT Service Desk, Regulated Industry Support, Multi-Brand Support
- Integrations
- Slack, Microsoft Teams, Zapier, CRM Sync
- Official website
- Visit Deskpro official website
How AI is used
Deskpro is an omnichannel help desk that centralizes communications from email, chat, phone, social media, and tools like Slack and Microsoft Teams. It includes AI tools designed to assist agents with drafting responses and summarizing tickets, as well as a chatbot for customer self-service.
The platform supports various environments, including B2B and B2C customer support, HR help desks, and internal IT service desks. It offers multiple hosting options, including cloud, private cloud, and self-hosted configurations to meet different security and compliance needs.
Buyers should confirm their specific compliance requirements and team size, as pricing tiers have minimum agent requirements. Some AI features are available on specific tiers.
Key Features
Omnichannel Unified Inbox
Centralizes messages from email, chat, social media, phone, Slack, Microsoft Teams, SMS, and WhatsApp into one interface.
AI Agent Assist
Supports agents with draft responses, ticket summaries, and tone and grammar checks.
AI Chatbot
Indexes public content such as FAQs and PDFs to provide automated answers.
Flexible Deployment
Supports cloud, private cloud, on-premise, and sovereign data center hosting.
Automated Ticket Routing
Routes tickets to agents based on detected intent, sentiment, and language.
Self-Service Help Center
Supports the creation of branded portals with knowledge bases, guides, and community forums.
Use Cases
Multi-Channel Ticket Management
Consolidating customer queries from various social and messaging apps into one trackable system.
Internal IT Service Desk
Managing employee technical requests coming through Slack, Microsoft Teams, and email.
Regulated Industry Support
Deploying a help desk within a private security perimeter to help meet HIPAA or SOC 2 requirements.
Multi-Brand Support
Managing separate help centers and support workflows for multiple brands from a single workspace.
Integrations
- Slack
- Microsoft Teams
- Zapier
- CRM Sync
FAQ
What channels does Deskpro support?
- Deskpro supports email, chat, phone, social media, WhatsApp, SMS, Slack, and Microsoft Teams.
Can Deskpro be hosted on-premise?
- Yes, Deskpro offers deployment options including cloud, private cloud, and on-premise/self-hosted environments.
What are the pricing requirements for Deskpro?
- Plans start at $39 per agent per month, with a minimum requirement of 5 agents for the Team tier.
Is Deskpro suitable for regulated industries?
- It is designed for regulated environments and holds certifications including SOC 2, ISO 27001, HIPAA, and GDPR.
Source category: Customer Support
Source subcategory: Customer Support
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