AI TOOL PROFILE
Contaqt: Contact Center Management Software
- Customer Support
- Customer Support
- Small businesses
- Mid-market companies
- Enterprise companies
- Contact center managers
Pricing
Contaqt offers a 30-day free trial. It uses a model where users pay for the features they use; quote requests are processed within one day.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Contact center managers
- Key use cases
- Omnichannel Support, Inbound Call Management, Outbound Sales Outreach, Agent Performance Tracking
- Integrations
- Pipedrive, Zapier, Zendesk, Slack, Servicenow
- Official website
- Visit contaqt official website
How AI is used
Contaqt is a cloud-based contact center management platform designed for customer service and sales communications. It supports an omnichannel approach, allowing agents to interact with customers via phone, chat, and social media.
The software is designed for businesses of various sizes that need to organize inbound and outbound calling workflows. It includes tools for call routing, automated dialing, and monitoring of call center performance in real time.
Buyers should confirm that the platform uses a model where costs are based on the specific features used. Users should also verify how the automated dialing and transcription features align with their specific compliance and quality assurance requirements.
Key Features
Conditional Routing
Routes incoming calls based on the center's current performance, caller location, and customer data retrieved from the CRM.
AI-Driven Automatic Dialer
Uses predictive algorithms to automatically dial customers, which may reduce the time agents spend on manual dialing.
Self-service IVR
Supports the creation of customized prompts and announcements for callers.
Automated Call Transcription
Helps transcribe customer calls so managers can review interactions without listening to every recording.
Real-Time Monitoring
Supports tracking agent and customer activity in real time from any location.
Multi-channel Chat
Provides a chat interface for customers to communicate with agents.
Use Cases
Omnichannel Support
Managing customer queries across phone, chat, and social media channels within one platform.
Inbound Call Management
Using conditional routing and IVR prompts to direct callers to agents based on CRM data.
Outbound Sales Outreach
Using a predictive automatic dialer to manage outbound call volume for sales teams.
Agent Performance Tracking
Monitoring call center activity in real time and using transcriptions to review agent interactions.
Integrations
- Pipedrive
- Zapier
- Zendesk
- Slack
- Servicenow
- Salesforce
- Intercom
- Kustomer
- Hubspot
- Gorgias
- Freshdesk
- Front
- Zoho
FAQ
Do I need to install hardware to use Contaqt?
- No, it is a cloud-based system that can be set up using existing infrastructure and supports softphone integration.
How does the pricing work?
- Contaqt uses a flexible model where you pay for the features you use. You can request a quote through their website.
Does Contaqt support international calling?
- Yes, they provide phone numbers in over 80 countries, including toll-free and premium numbers.
What happens to call data and security?
- The company states that call details and identifications are not stored in third-party systems and are kept within the platform.
Source category: Customer Support
Source subcategory: Customer Support
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