Contaqt: Contact Center Management Software
Contaqt helps businesses manage customer interactions through automated routing and dialing tools. It is designed for companies needing a scalable system that integrates with CRMs.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Contact center managers
- Pricing
- Contaqt offers a 30-day free trial. It uses a model where users pay for the features they use; quote requests are processed within one day.
- Key use cases
- Omnichannel Support, Inbound Call Management, Outbound Sales Outreach, Agent Performance Tracking
- Integrations
- Pipedrive, Zapier, Zendesk, Slack, Servicenow
- Official website
- contaqt.com
Contaqt is a cloud-based contact center management platform designed for customer service and sales communications. It supports an omnichannel approach, allowing agents to interact with customers via phone, chat, and social media.
The software is designed for businesses of various sizes that need to organize inbound and outbound calling workflows. It includes tools for call routing, automated dialing, and monitoring of call center performance in real time.
Buyers should confirm that the platform uses a model where costs are based on the specific features used. Users should also verify how the automated dialing and transcription features align with their specific compliance and quality assurance requirements.
Key Features
Routes incoming calls based on the center's current performance, caller location, and customer data retrieved from the CRM.
Uses predictive algorithms to automatically dial customers, which may reduce the time agents spend on manual dialing.
Supports the creation of customized prompts and announcements for callers.
Helps transcribe customer calls so managers can review interactions without listening to every recording.
Supports tracking agent and customer activity in real time from any location.
Provides a chat interface for customers to communicate with agents.
Use Cases
Managing customer queries across phone, chat, and social media channels within one platform.
Using conditional routing and IVR prompts to direct callers to agents based on CRM data.
Using a predictive automatic dialer to manage outbound call volume for sales teams.
Monitoring call center activity in real time and using transcriptions to review agent interactions.
Best For
Integrations
Pricing
Contaqt offers a 30-day free trial. It uses a model where users pay for the features they use; quote requests are processed within one day.
FAQ
No, it is a cloud-based system that can be set up using existing infrastructure and supports softphone integration.
Contaqt uses a flexible model where you pay for the features you use. You can request a quote through their website.
Yes, they provide phone numbers in over 80 countries, including toll-free and premium numbers.
The company states that call details and identifications are not stored in third-party systems and are kept within the platform.
Source category: Customer Support
Source subcategory: Customer Support
