ChattySurvey: AI Conversational Survey Software
ChattySurvey helps businesses collect customer insights through interactive chats instead of static forms. It is designed for product and marketing teams seeking qualitative data behind customer ratings.
At a glance
- Category
- Data & Analytics
- Best for
- Small business owners, Product managers, Customer success teams, Marketing researchers, App developers
- Pricing
- ChattySurvey offers a free Launch plan (50 conversations/month), a Basic plan at $99/month (500 conversations), and an Advanced plan at $295/month (2,000 conversations). Enterprise custom pricing is available upon request.
- Key use cases
- Measuring Product-Market Fit, NPS Sentiment Analysis, Brand Perception Research, Post-Event Feedback
- Integrations
- CRM integration
- Official website
- chattysurvey.com/
ChattySurvey is a feedback tool designed to replace traditional surveys with AI-driven conversations. Instead of static question lists, it uses a chat interface to engage respondents, which may help increase response rates and gather more detailed qualitative data.
The platform supports a range of users, from individual testers and small app developers to mid-market and enterprise companies. It provides tools for tracking Net Promoter Score (NPS), measuring product-market fit, and assessing general customer satisfaction.
Beyond data collection, the tool includes AI analytics that help identify patterns and sentiments in customer pain points. This is designed to help business owners and product managers make informed decisions by automating the analysis of qualitative responses.
Buyers should confirm their volume requirements, as conversation limits vary between the free and paid tiers. The platform currently supports English, Spanish, and Italian languages.
Key Features
The system generates personalized follow-up questions based on respondent answers to gather deeper feedback.
Uses a conversational interface instead of traditional survey forms to encourage detailed responses.
Provides pre-defined templates for Net Promoter Score and Product-Market Fit surveys.
Analyzes qualitative data to help identify sentiments, praises, and criticisms.
Allows users to add company logos and brand-specific colors to the survey interface.
Supports surveys conducted in English, Spanish, and Italian.
Use Cases
Conducting conversational interviews to evaluate feature preferences and user perceptions.
Combining numerical NPS ratings with AI conversations to understand why customers are promoters or detractors.
Collecting feedback to check brand sentiment and identify market views.
Gathering attendee approval and content satisfaction insights following events or masterclasses.
Best For
Integrations
Pricing
ChattySurvey offers a free Launch plan (50 conversations/month), a Basic plan at $99/month (500 conversations), and an Advanced plan at $295/month (2,000 conversations). Enterprise custom pricing is available upon request.
FAQ
Instead of static lists of questions, it uses an AI-powered chat interface to conduct interviews and generate follow-up questions based on user responses.
Yes, there is a free 'Launch' plan for testers and students that allows for 50 conversations per month.
ChattySurvey currently supports English, Spanish, and Italian.
Yes, the platform is GDPR compliant and stores data on Microsoft Azure servers in the US and EU.
Source category: Data & Analytics
Source subcategory: Survey & Feedback
