Chatter Research Review: Customer Feedback Software
Chatter Research helps retail and restaurant operators capture customer feedback in real time. It is designed for teams that need to link customer sentiment to specific staff roles or recover lost sales through live conversations.
At a glance
- Category
- Customer Support
- Best for
- Retailers, Restaurant and food service operators, Customer experience leaders, Operations managers, Digital experience managers
- Pricing
- Pricing was not clearly available from the provided evidence. A 60-day trial is mentioned. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Improving Google Review volume, Recovering abandoned in-store sales, Reducing digital journey friction, Staff performance management
- Official website
- chatterresearch.com
Chatter Research is a customer feedback and experience management platform designed to move beyond traditional one-way surveys. It uses conversational AI and NLP to engage customers in real time across various channels, including SMS, web, and mobile apps, supporting 12 languages.
The tool is designed for customer experience, digital, and operations leaders in the retail and food service sectors. It helps identify frictions in the shopping journey—both online and in-store—to help businesses address issues while the customer is still engaged.
Beyond feedback collection, the platform includes features for employee management, such as coaching and recognition based on consumer insights. It also provides specialized functionality for managing Google reviews and recovering non-purchases through targeted interactions.
Buyers should confirm how the role-based dashboards align with their internal reporting structure and whether the automated action modules fit their specific recovery workflows.
Key Features
Engages customers via SMS, email, web, mobile, and QR codes to collect insights while they are shopping.
Uses natural language processing to categorize free-text feedback into over 4,000 topics across 12 languages.
Displays filtered insights relevant to specific staff roles to help teams take targeted action.
Initiates real-time conversations with non-purchasers to identify frictions and suggest alternatives.
Uses customer feedback to support performance evaluations and recognize staff achievements.
Supports monitoring of NPS and other key performance indicators (KPIs).
Helps businesses manage the volume and quality of their Google reviews through SMS and AI-assisted replies.
Use Cases
Using SMS and AI templates to help increase the quantity and rating of local business reviews.
Using the Save the Sale feature to engage non-buyers and offer product recommendations or online links.
Identifying where online shoppers abandon carts or navigate away using behavioral cues and real-time feedback.
Linking customer feedback to employees for targeted coaching and recognition.
Best For
Pricing
Pricing was not clearly available from the provided evidence. A 60-day trial is mentioned. Buyers should confirm current pricing on the vendor website.
FAQ
It uses a conversational AI approach to engage customers in real time, allowing for two-way dialogue instead of static surveys.
The platform is primarily designed for the retail, restaurant, and food service sectors.
Yes, the evidence mentions a 60-day trial for the platform.
Source category: Customer Support
Source subcategory: Survey & Feedback
