AI TOOL PROFILE
Chatter Research Review: Customer Feedback Software
- Customer Support
- Survey and Feedback
- Retailers
- Restaurant and food service operators
- Customer experience leaders
- Operations managers
- Digital experience managers
Pricing
Pricing was not clearly available from the provided evidence. A 60-day trial is mentioned. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Retailers, Restaurant and food service operators, Customer experience leaders, Operations managers, Digital experience managers
- Key use cases
- Improving Google Review volume, Recovering abandoned in-store sales, Reducing digital journey friction, Staff performance management
- Official website
- Visit chatter research official website
How AI is used
Chatter Research is a customer feedback and experience management platform designed to move beyond traditional one-way surveys. It uses conversational AI and NLP to engage customers in real time across various channels, including SMS, web, and mobile apps, supporting 12 languages.
The tool is designed for customer experience, digital, and operations leaders in the retail and food service sectors. It helps identify frictions in the shopping journey—both online and in-store—to help businesses address issues while the customer is still engaged.
Beyond feedback collection, the platform includes features for employee management, such as coaching and recognition based on consumer insights. It also provides specialized functionality for managing Google reviews and recovering non-purchases through targeted interactions.
Buyers should confirm how the role-based dashboards align with their internal reporting structure and whether the automated action modules fit their specific recovery workflows.
Key Features
Real-time feedback capture
Engages customers via SMS, email, web, mobile, and QR codes to collect insights while they are shopping.
AI and NLP analysis
Uses natural language processing to categorize free-text feedback into over 4,000 topics across 12 languages.
Role-based dashboards
Displays filtered insights relevant to specific staff roles to help teams take targeted action.
Save the Sale
Initiates real-time conversations with non-purchasers to identify frictions and suggest alternatives.
Employee recognition and coaching
Uses customer feedback to support performance evaluations and recognize staff achievements.
Performance tracking
Supports monitoring of NPS and other key performance indicators (KPIs).
Google reviews management
Helps businesses manage the volume and quality of their Google reviews through SMS and AI-assisted replies.
Use Cases
Improving Google Review volume
Using SMS and AI templates to help increase the quantity and rating of local business reviews.
Recovering abandoned in-store sales
Using the Save the Sale feature to engage non-buyers and offer product recommendations or online links.
Reducing digital journey friction
Identifying where online shoppers abandon carts or navigate away using behavioral cues and real-time feedback.
Staff performance management
Linking customer feedback to employees for targeted coaching and recognition.
FAQ
What makes Chatter Research different from traditional surveys?
- It uses a conversational AI approach to engage customers in real time, allowing for two-way dialogue instead of static surveys.
Which industries is Chatter Research designed for?
- The platform is primarily designed for the retail, restaurant, and food service sectors.
Is there a trial available for Chatter Research?
- Yes, the evidence mentions a 60-day trial for the platform.
Source category: Customer Support
Source subcategory: Survey & Feedback
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