AskNicely: Customer Experience Software
AskNicely helps multi-location service businesses capture and analyze customer sentiment. It is designed for organizations that need to align frontline employees with customer experience goals.
At a glance
- Category
- Customer Support
- Best for
- Multi-location service businesses, Mid-market companies, Enterprise companies, Customer-facing organizations
- Pricing
- Pricing is based on annual response volume, with plans starting from 500 responses per year. No free trial is offered.
- Key use cases
- Measuring Customer Loyalty, Frontline Staff Coaching, Managing Online Reputation, Identifying At-Risk Customers
- Integrations
- Salesforce, Microsoft Teams, HubSpot, Slack, Zendesk
- Official website
- asknicely.com
AskNicely is a customer experience management platform designed for service-based businesses operating across multiple locations. It focuses on collecting customer feedback through NPS and CSAT surveys to help management identify service gaps and risks.
The tool supports businesses in sectors such as healthcare, accounting, and home services. It combines survey tools with sentiment analysis and reputation management to help businesses request customer reviews and identify opportunities for repeat business.
Beyond data collection, the platform includes employee activation tools, such as leaderboards and coaching features, which are designed to motivate frontline staff to improve service delivery based on customer feedback.
Buyers should confirm that the platform does not offer a free trial, as the setup is tailored to a business's specific data feeds and processes. Pricing is based on annual response volume, so buyers will need to estimate their yearly survey needs before requesting a quote.
Key Features
Tools for building and deploying Net Promoter Score and Customer Satisfaction surveys via email, SMS, and web embeddings.
Generative AI that analyzes customer feedback and reviews to identify sentiment and provide insights.
Features designed to help businesses request and manage customer reviews.
Includes leaderboards and coaching tools designed to motivate frontline employees based on customer feedback.
Provides feedback visibility and reporting for head offices, branch managers, and individual employees.
Dashboards and reports that track customer sentiment and trends in real time.
Use Cases
Using NPS and CSAT surveys to quantify customer satisfaction and identify promoters.
Using specific customer feedback to provide targeted coaching for customer-facing teams.
Automating review requests to help increase the volume of customer reviews.
Monitoring sentiment to spot unhappy customers and address issues before they churn.
Best For
Integrations
Pricing
Pricing is based on annual response volume, with plans starting from 500 responses per year. No free trial is offered.
FAQ
No, AskNicely does not offer a free trial because their solutions are tailored to integrate with specific customer data feeds and processes. They offer personalized demos instead.
Pricing is based on the number of annual responses, starting from 500 responses per year, and scales as response volume increases.
It is designed for multi-location service businesses, including those in healthcare, accounting, insurance, and home services.
The platform supports Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys across email, SMS, and web channels.
Source category: Customer Support
Source subcategory: Survey & Feedback
