AI TOOL PROFILE
Apptentive (Alchemer Mobile) Overview
- Customer Support
- Survey and Feedback
- Mobile-app product managers
- Customer experience teams
- Market researchers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Mobile-app product managers, Customer experience teams, Market researchers
- Key use cases
- Mobile User Feedback, Feedback Loop Management, Sentiment Tracking
- Integrations
- Salesforce, Microsoft Teams, Slack
- Official website
- Visit apptentive official website
How AI is used
Apptentive, which has transitioned to Alchemer Mobile, is a feedback platform for mobile applications. It provides tools for gathering user insights and managing workflows across various communication channels.
The software is designed for mobile-app product managers, customer experience teams, and market researchers. It supports the collection of feedback and helps teams close the loop with customers and employees.
Capabilities include AI Sentiment Analysis and AI Review Signals, as well as integrations with common business communication tools. Buyers should note that the tool is now part of the Alchemer ecosystem, which includes Alchemer Survey and Alchemer Workflow.
Prospective users should confirm how the mobile-specific features integrate with their internal communication stacks and whether the workflow functionality meets their specific reporting needs.
Key Features
Mobile Survey Functionality
Tools to collect feedback from users within mobile applications.
AI Sentiment Analysis
Uses AI to analyze the emotional tone of customer feedback.
AI Review Signals
AI-driven insights derived from user reviews.
Workflow Functionality
Supports the movement of feedback through communication channels to help close the loop with users.
Multi-channel Surveys
Capability to deploy surveys across various communication channels.
Use Cases
Mobile User Feedback
Collecting feedback from users while they interact with a mobile app.
Feedback Loop Management
Managing the process of receiving, analyzing, and responding to customer and employee feedback.
Sentiment Tracking
Using AI to monitor user sentiment and review signals.
Integrations
- Salesforce
- Microsoft Teams
- Slack
FAQ
What happened to Apptentive?
- Apptentive is now Alchemer Mobile, following an acquisition by Alchemer LLC.
Who is Apptentive designed for?
- It is designed for mobile-app product managers, customer experience teams, and market researchers.
Does Apptentive use AI?
- Yes, the platform includes AI Sentiment Analysis and AI Review Signals to help analyze user feedback.
Source category: Customer Support
Source subcategory: Survey & Feedback
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