Alchemer | Online Survey and Feedback Software
Alchemer helps businesses collect and analyze feedback from customers and employees. It is designed for teams that need to connect survey data to business systems for reporting.
At a glance
- Category
- Data & Analytics
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, Customer experience teams, Market researchers
- Pricing
- Paid plans start at $55/month per user for the Collaborator tier. Annual discounts of over 40% are available, and a 7-day free trial is offered without requiring a credit card.
- Key use cases
- Customer Experience Management, Market Research, Employee Engagement, Product Strategy Development
- Integrations
- Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Slack
- Official website
- www.alchemer.com/
Alchemer is a feedback platform designed to help organizations capture data via surveys, websites, apps, and other third-party channels. It supports the transition from basic data collection to more structured feedback programs using workflow automation and data analysis tools.
The software is intended for teams in customer experience, market research, product management, marketing, and HR. It supports various needs, from simple polling to academic or market research projects.
Buyers can use the platform to manage feedback lifecycles, including sentiment analysis and open-text processing. The tool also includes settings to help users maintain compliance in regulated environments.
Before choosing a plan, buyers should confirm if they need more than three user licenses, as those requirements necessitate a business platform plan.
Key Features
Supports gathering feedback through surveys, website embeds, and mobile applications.
Includes Alchemer Pulse for open-text analysis and sentiment analysis to help identify themes in unstructured data.
Designed to connect survey responses to business systems and trigger actions in real time.
Provides end-to-end data encryption, SSO, multi-factor authentication, and role-based access control.
Provides capabilities that may help users create HIPAA and FERPA compliant surveys.
Use Cases
Collecting feedback across digital touchpoints to support loyalty and retention efforts.
Designing and launching surveys to global audiences for product testing and brand health tracking.
Gathering workforce insights across the employee lifecycle, from hiring to exit surveys.
Using feedback to help inform feature prioritization and product roadmaps.
Best For
Integrations
Pricing
Paid plans start at $55/month per user for the Collaborator tier. Annual discounts of over 40% are available, and a 7-day free trial is offered without requiring a credit card.
FAQ
It is designed for small to enterprise-level businesses, specifically those in customer experience, market research, product management, and HR.
Yes, Alchemer provides a 7-day free trial that gives access to the features of the selected plan without requiring a credit card upfront.
Since the Individual and Small Team plans are limited to 3 users, organizations with larger teams should move to a Business Platform account.
Alchemer provides features and security settings that may help customers create HIPAA and FERPA compliant surveys.
Source category: Data & Analytics
Source subcategory: Survey & Feedback
