AI TOOL PROFILE
Alchemer | Online Survey and Feedback Software
- Data and Analytics
- Survey and Feedback
- Small businesses
- Mid-market companies
- Enterprise organizations
- Customer experience teams
- Market researchers
- HR managers
Pricing
Paid plans start at $55/month per user for the Collaborator tier. Annual discounts of over 40% are available, and a 7-day free trial is offered without requiring a credit card.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, Customer experience teams, Market researchers
- Key use cases
- Customer Experience Management, Market Research, Employee Engagement, Product Strategy Development
- Integrations
- Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Slack
- Official website
- Visit Alchemer official website
How AI is used
Alchemer is a feedback platform designed to help organizations capture data via surveys, websites, apps, and other third-party channels. It supports the transition from basic data collection to more structured feedback programs using workflow automation and data analysis tools.
The software is intended for teams in customer experience, market research, product management, marketing, and HR. It supports various needs, from simple polling to academic or market research projects.
Buyers can use the platform to manage feedback lifecycles, including sentiment analysis and open-text processing. The tool also includes settings to help users maintain compliance in regulated environments.
Before choosing a plan, buyers should confirm if they need more than three user licenses, as those requirements necessitate a business platform plan.
Key Features
Omnichannel Feedback Collection
Supports gathering feedback through surveys, website embeds, and mobile applications.
AI-Powered Analytics
Includes Alchemer Pulse for open-text analysis and sentiment analysis to help identify themes in unstructured data.
Workflow Automation
Designed to connect survey responses to business systems and trigger actions in real time.
Enterprise Security
Provides end-to-end data encryption, SSO, multi-factor authentication, and role-based access control.
Compliance Settings
Provides capabilities that may help users create HIPAA and FERPA compliant surveys.
Use Cases
Customer Experience Management
Collecting feedback across digital touchpoints to support loyalty and retention efforts.
Market Research
Designing and launching surveys to global audiences for product testing and brand health tracking.
Employee Engagement
Gathering workforce insights across the employee lifecycle, from hiring to exit surveys.
Product Strategy Development
Using feedback to help inform feature prioritization and product roadmaps.
Integrations
- Salesforce
- HubSpot
- Microsoft Dynamics 365
- Zendesk
- Slack
- Microsoft Teams
- Google Sheets
- Excel
- Shopify
- Workday
FAQ
Who is Alchemer designed for?
- It is designed for small to enterprise-level businesses, specifically those in customer experience, market research, product management, and HR.
Does Alchemer offer a free trial?
- Yes, Alchemer provides a 7-day free trial that gives access to the features of the selected plan without requiring a credit card upfront.
What happens if my team needs more than 3 users?
- Since the Individual and Small Team plans are limited to 3 users, organizations with larger teams should move to a Business Platform account.
Is the software compliant with health data regulations?
- Alchemer provides features and security settings that may help customers create HIPAA and FERPA compliant surveys.
Source category: Data & Analytics
Source subcategory: Survey & Feedback
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