Zendesk Chat: Omnichannel Live Chat Software
Zendesk Chat helps customer support teams deliver real time assistance across multiple digital channels. It is designed for businesses that want to combine AI automation with human agent workflows in a single workspace.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Customer support teams
- Pricing
- Pricing starts at $19 per agent/month, billed annually. A 14-day free trial is available for the Suite Professional plan.
- Key use cases
- Real time website and app support, Automated inquiry resolution, Skill-based conversation routing, Omnichannel conversation management
- Official website
- www.zendesk.com/chat
Zendesk Chat is a live messaging tool that functions as part of a broader customer service platform. It connects live conversations with email, voice, and social messaging, which may help agents maintain customer context across different touchpoints.
It is designed for a wide range of organizations, including small businesses and enterprises, that intend to scale their support. The software uses AI agents and intelligent routing to help direct customers to agents based on skill and availability.
Buyers can use the unified workspace to access customer history in real time and utilize self-service help centers to support ticket deflection. The platform also supports multilingual interactions and offers a marketplace of third-party apps.
Buyers should confirm if they need a dedicated chat-only solution or a full service suite, as Zendesk is positioned as a comprehensive customer experience platform.
Key Features
Agents designed to handle customer inquiries and resolve issues across various channels.
Supports conversations across chat, voice, email, and social messaging within one platform.
Provides agents with customer history and conversation context in real time within a single interface.
Directs incoming conversations to agents based on skills and availability.
Includes tools for building help centers and providing AI-driven article suggestions.
Supports businesses serving a global audience through translation tools and multilingual capabilities.
Use Cases
Embedding a chat widget on websites or mobile apps to provide answers to visitor questions.
Using AI agents to handle routine customer requests across multiple digital channels.
Routing customer issues to agents based on availability and expertise.
Managing customer interactions from WhatsApp, social media, and email in one centralized location.
Best For
Pricing
Pricing starts at $19 per agent/month, billed annually. A 14-day free trial is available for the Suite Professional plan.
FAQ
Pricing starts at $19 per agent/month, billed annually.
Yes, there is a 14-day free trial available for the Zendesk Suite Professional plan.
It is designed for organizations, including small businesses and enterprises, that need automated resolutions across multiple support channels.
Source category: Customer Support
Source subcategory: Live Chat
