AI TOOL PROFILE
Xtime Automotive Service Experience Platform
- Operations
- Calendar and Scheduling
- Auto Dealerships
- Fixed Operations Managers
- Service Department Leads
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Auto Dealerships, Fixed Operations Managers, Service Department Leads
- Key use cases
- Managing Service Appointments, Digital Service Approvals, Customer Arrival Management, Post-Service Retention
- Integrations
- Dealertrack DMS, VinSolutions, Dealer.com, Kelley Blue Book, vAuto
- Official website
- Visit xtime official website
How AI is used
Xtime is a service experience platform designed for the automotive industry. It focuses on the fixed operations side of a dealership, providing a suite of tools to manage the vehicle service lifecycle from the initial appointment to the final payment.
The software is built for automotive dealership service departments. It helps these businesses coordinate shop capacity, manage customer arrivals, and provide digital evidence of needed repairs to help customers make informed decisions.
Key components include scheduling tools, a customer engagement layer for check-ins and texting, a digital inspection tool for technicians, and a marketing module for customer retention. The platform supports integrations with various dealership management systems (DMS).
Buyers should confirm how the platform integrates with their specific DMS and determine which modules—such as Schedule, Engage, Inspect, or Invite—are necessary for their operational goals.
Key Features
Appointment Scheduling
Allows customers to book service openings via phone or computer and helps shops manage their daily workload.
Digital Check-In
Supports self check-in and tablet-based reception to manage customer arrivals in the service lane.
Photo and Video Inspections
Enables technicians to send images and videos of needed repairs to customers for review and approval.
Customer Communication
Provides text updates to customers in real time throughout their vehicle service visit.
Service Marketing
Uses data to send personalized service reminders and offers based on past visits or declined repairs.
Online Payments
Supports secure digital payments and financing options that customers can access from their mobile devices.
AI-Driven Insights
Incorporates AI agents and insights to support service communication and operational data.
Use Cases
Managing Service Appointments
Allowing customers to book available time slots online to help coordinate shop capacity.
Digital Service Approvals
Sending photos and videos of vehicle issues to customers to support approval of additional service recommendations.
Customer Arrival Management
Using tablets or self-check-in options to help manage wait times in the service lane.
Post-Service Retention
Sending personalized reminders and targeted offers to bring previous customers back for maintenance.
Integrations
- Dealertrack DMS
- VinSolutions
- Dealer.com
- Kelley Blue Book
- vAuto
- CDK Global
- Lyft
- BDC.AI
FAQ
What is Xtime Engage?
- Xtime Engage is a customer experience management platform that handles the check-in and checkout process, including texting updates and digital payments.
Does Xtime integrate with dealership management systems?
- Yes, Xtime is designed to integrate with various DMS and CRM platforms, including Dealertrack and CDK Global, to sync customer records.
Can customers pay for service through Xtime?
- Yes, the platform supports online payment requests and secure payments from mobile devices or at the service desk.
How does the inspection tool work?
- Xtime Inspect allows technicians to capture photos and videos of vehicle issues and send them to customers to support the approval of repair recommendations.
Source category: Operations
Source subcategory: Calendar & Scheduling
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