Xtime Automotive Service Experience Platform
Xtime helps automotive dealerships manage their service lane workflows. It is designed for fixed operations teams looking to coordinate appointments and customer communications.
At a glance
- Category
- Operations
- Best for
- Auto Dealerships, Fixed Operations Managers, Service Department Leads
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Managing Service Appointments, Digital Service Approvals, Customer Arrival Management, Post-Service Retention
- Integrations
- Dealertrack DMS, VinSolutions, Dealer.com, Kelley Blue Book, vAuto
- Official website
- xtime.com
Xtime is a service experience platform designed for the automotive industry. It focuses on the fixed operations side of a dealership, providing a suite of tools to manage the vehicle service lifecycle from the initial appointment to the final payment.
The software is built for automotive dealership service departments. It helps these businesses coordinate shop capacity, manage customer arrivals, and provide digital evidence of needed repairs to help customers make informed decisions.
Key components include scheduling tools, a customer engagement layer for check-ins and texting, a digital inspection tool for technicians, and a marketing module for customer retention. The platform supports integrations with various dealership management systems (DMS).
Buyers should confirm how the platform integrates with their specific DMS and determine which modules—such as Schedule, Engage, Inspect, or Invite—are necessary for their operational goals.
Key Features
Allows customers to book service openings via phone or computer and helps shops manage their daily workload.
Supports self check-in and tablet-based reception to manage customer arrivals in the service lane.
Enables technicians to send images and videos of needed repairs to customers for review and approval.
Provides text updates to customers in real time throughout their vehicle service visit.
Uses data to send personalized service reminders and offers based on past visits or declined repairs.
Supports secure digital payments and financing options that customers can access from their mobile devices.
Incorporates AI agents and insights to support service communication and operational data.
Use Cases
Allowing customers to book available time slots online to help coordinate shop capacity.
Sending photos and videos of vehicle issues to customers to support approval of additional service recommendations.
Using tablets or self-check-in options to help manage wait times in the service lane.
Sending personalized reminders and targeted offers to bring previous customers back for maintenance.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Xtime Engage is a customer experience management platform that handles the check-in and checkout process, including texting updates and digital payments.
Yes, Xtime is designed to integrate with various DMS and CRM platforms, including Dealertrack and CDK Global, to sync customer records.
Yes, the platform supports online payment requests and secure payments from mobile devices or at the service desk.
Xtime Inspect allows technicians to capture photos and videos of vehicle issues and send them to customers to support the approval of repair recommendations.
Source category: Operations
Source subcategory: Calendar & Scheduling
