AI TOOL PROFILE
cxoncloud: Customer Experience Management Software
- Customer Support
- Calendar and Scheduling
- Small businesses
- Mid-market companies
- In-store retailers
- Online retailers
- Service sellers
- Event organizers
Pricing
Pricing starts at £39/month. Premium is £79/month and Super Premium is £100/month, both paid annually plus VAT.
At a glance
- Best for
- Small businesses, Mid-market companies, In-store retailers, Online retailers, Service sellers
- Key use cases
- Automating Service Bookings, Managing Customer Sentiment, Running Loyalty Campaigns, Supporting Word-of-Mouth Growth
- Official website
- Visit cxoncloud official website
How AI is used
cxoncloud is a cloud-based customer experience management (CEM) tool designed to help businesses track and manage how customers interact with their brand. It combines booking management, feedback collection, and loyalty tools into a single interface accessible via web browsers, iOS, and Android.
The software is built for a range of users, from solo entrepreneurs to mid-market companies, including those running retail stores, service-based businesses, or events. It supports digital workflows by automating thank-you and apology emails based on customer ratings.
Buyers should note that while the tool can work with existing booking systems, the vendor suggests using cxoncloud as the primary system to access its automation features. Because it is white-labelled, the booking interface can be branded to the business.
Key Features
White-Labelled Booking App
Provides a branded booking interface that can be linked to social media, websites, and print materials.
Automated Feedback Collection
Collects customer ratings in-store or online and triggers automatic emails based on the score received.
Customer Loyalty Management
Identifies promoters and demoters to help businesses reward loyal customers.
Referral Marketing Tools
Includes features to encourage loyal customers to refer new business to the company.
Marketing Automation
Supports sending proactive announcements and marketing based on customer purchase behavior.
Multi-Platform Access
A cloud-based system that works across web browsers, iOS, and Android devices.
Use Cases
Automating Service Bookings
Service sellers can provide a booking link for customers to schedule appointments via social media or QR codes.
Managing Customer Sentiment
Retailers can collect in-store ratings and automatically send 'sorry' or 'thank you' emails based on the feedback score.
Running Loyalty Campaigns
Businesses can identify loyal customers and offer rewards to encourage repeat visits.
Supporting Word-of-Mouth Growth
Using referral marketing tools to encourage customers to refer friends and family.
FAQ
Is cxoncloud a CRM?
- No, the vendor describes it as a Customer Experience Management (CEM) tool, focusing on feedback, loyalty, rewards, and referral marketing.
Does cxoncloud work with existing booking systems?
- Yes, it can work with existing systems, though the vendor suggests using cxoncloud as the master system to utilize its automation features.
What are the pricing options for cxoncloud?
- Pricing starts at £39/month. Premium (£79/month) and Super Premium (£100/month) plans are paid annually plus VAT.
Source category: Customer Support
Source subcategory: Calendar & Scheduling
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