AI TOOL PROFILE
xSellco: eCommerce Support, Repricing, and Feedback Software
- Ecommerce
- Customer Support
- Small Businesses
- Mid-Market Companies
- Ecommerce Stores
- Multi-channel online retailers
Pricing
eDesk offers a 14-day free trial. Feedback offers a 28-day trial with 500 requests. Plans are available on monthly or annual billing, with discounts for annual subscriptions.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Ecommerce Stores, Multi-channel online retailers
- Key use cases
- Centralizing Customer Support, Amazon Buy Box Management, Improving Seller Ratings, Multi-Channel Pricing Sync
- Integrations
- Amazon, eBay, Walmart, Shopify, Magento
- Official website
- Visit xsellco feedback official website
How AI is used
xSellco is a suite of tools for online retailers, consisting of eDesk for customer support, Repricer for automated pricing, and Feedback for review management. The platform connects marketplaces, webstores, and social channels to centralize customer interactions and pricing data.
It is designed for eCommerce businesses of various sizes. The software supports teams in handling customer queries using AI-suggested replies and managing Amazon Buy Box competitiveness through automated price adjustments.
Buyers should confirm their specific inventory size and the level of competition they face, as these factors influence the required pricing plan and event-per-minute (EPM) limits. Additionally, buyers should verify if the available marketplace integrations cover all their active sales channels.
Key Features
AI-Suggested Replies
Suggests responses to agents based on message text and previous teammate replies to help reduce manual typing.
Automated Repricing
Adjusts prices on Amazon, eBay, and Walmart, with the ability to react to competitor changes in 90 seconds.
Selective Feedback Requests
Automates review requests to specific customers based on rules such as on-time delivery and previous positive history.
Marketplace Integration
Connects webstores, marketplaces, and social platforms into a dashboard for order and customer data.
Net Margin Repricing
Supports uploading costs and setting profit targets to help prevent selling at a loss.
SLA Tracking
Measures and updates the status of issues relative to marketplace Service Level Agreements.
Use Cases
Centralizing Customer Support
Gathering interactions from multiple marketplaces and social channels into one dashboard.
Amazon Buy Box Management
Using automated pricing rules to remain competitive against rivals.
Improving Seller Ratings
Sending automated, personalized review requests to customers on platforms like Amazon and Trustpilot.
Multi-Channel Pricing Sync
Syncing prices across eBay, Shopify, Walmart, and other channels from a single hub.
Integrations
- Amazon
- eBay
- Walmart
- Shopify
- Magento
- Mirakl
- BigCommerce
- Woocommerce
- Trustpilot
FAQ
What does xSellco do?
- It provides three main tools: eDesk for customer support, Repricer for automated marketplace pricing, and Feedback for automating customer review requests.
Which marketplaces does the repricer support?
- It is designed for Amazon, supports eBay, and allows price syncing for Shopify, Walmart, Magento, and other channels.
How is xSellco pricing structured?
- Pricing is based on the number of listings in your inventory and the level of competition. Options include monthly and annual billing.
Is there a free trial available?
- Yes, eDesk offers a 14-day free trial, and the Feedback tool provides a 28-day trial with 500 feedback requests.
Source category: Ecommerce
Source subcategory: Customer Support
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