xSellco: eCommerce Support, Repricing, and Feedback Software
xSellco helps eCommerce store owners manage customer service, pricing, and reviews from a single platform. It is designed for teams selling across multiple marketplaces that need to centralize their operations.
At a glance
- Category
- Ecommerce
- Best for
- Small Businesses, Mid-Market Companies, Ecommerce Stores, Multi-channel online retailers
- Pricing
- eDesk offers a 14-day free trial. Feedback offers a 28-day trial with 500 requests. Plans are available on monthly or annual billing, with discounts for annual subscriptions.
- Key use cases
- Centralizing Customer Support, Amazon Buy Box Management, Improving Seller Ratings, Multi-Channel Pricing Sync
- Integrations
- Amazon, eBay, Walmart, Shopify, Magento
- Official website
- www.xsellco.com
xSellco is a suite of tools for online retailers, consisting of eDesk for customer support, Repricer for automated pricing, and Feedback for review management. The platform connects marketplaces, webstores, and social channels to centralize customer interactions and pricing data.
It is designed for eCommerce businesses of various sizes. The software supports teams in handling customer queries using AI-suggested replies and managing Amazon Buy Box competitiveness through automated price adjustments.
Buyers should confirm their specific inventory size and the level of competition they face, as these factors influence the required pricing plan and event-per-minute (EPM) limits. Additionally, buyers should verify if the available marketplace integrations cover all their active sales channels.
Key Features
Suggests responses to agents based on message text and previous teammate replies to help reduce manual typing.
Adjusts prices on Amazon, eBay, and Walmart, with the ability to react to competitor changes in 90 seconds.
Automates review requests to specific customers based on rules such as on-time delivery and previous positive history.
Connects webstores, marketplaces, and social platforms into a dashboard for order and customer data.
Supports uploading costs and setting profit targets to help prevent selling at a loss.
Measures and updates the status of issues relative to marketplace Service Level Agreements.
Use Cases
Gathering interactions from multiple marketplaces and social channels into one dashboard.
Using automated pricing rules to remain competitive against rivals.
Sending automated, personalized review requests to customers on platforms like Amazon and Trustpilot.
Syncing prices across eBay, Shopify, Walmart, and other channels from a single hub.
Best For
Integrations
Pricing
eDesk offers a 14-day free trial. Feedback offers a 28-day trial with 500 requests. Plans are available on monthly or annual billing, with discounts for annual subscriptions.
FAQ
It provides three main tools: eDesk for customer support, Repricer for automated marketplace pricing, and Feedback for automating customer review requests.
It is designed for Amazon, supports eBay, and allows price syncing for Shopify, Walmart, Magento, and other channels.
Pricing is based on the number of listings in your inventory and the level of competition. Options include monthly and annual billing.
Yes, eDesk offers a 14-day free trial, and the Feedback tool provides a 28-day trial with 500 feedback requests.
Source category: Ecommerce
Source subcategory: Customer Support
