Termii: AI-Powered Messaging and Customer Engagement
Termii helps businesses and financial institutions manage critical communications. It is designed for teams that need to deliver OTPs and transaction alerts across multiple channels.
At a glance
- Category
- Customer Support
- Best for
- Fintechs, Banks, E-commerce businesses, Public sector organizations, Startups
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- User Verification, Transaction Alerts, Compliance Notifications, Customer Support Automation, E-commerce Engagement
- Official website
- termii.com
Termii is a messaging and customer engagement platform designed to support the delivery of critical business communications. It provides tools for sending automated alerts and managing customer interactions across SMS, Voice, WhatsApp, and Email.
The platform is designed for a variety of users, including startups, e-commerce businesses, banks, and public sector organizations. It uses AI-driven routing to support delivery in volatile telecom environments.
Buyers can use the tool to manage verification workflows, automate customer engagement campaigns, and centralize support conversations. It includes modules for delivery intelligence, communication workflows, and customer resolution assistance.
Potential buyers should confirm how the API integration fits into their existing technical stack and verify if regional routing capabilities align with their target customer locations.
Key Features
Routes messages through telecom paths to support the delivery of OTPs and alerts.
Supports sending messages across SMS, Voice, WhatsApp, Email, and TOTP channels.
Uses AI to route customer support tickets and responses.
Provides a dashboard to manage multichannel campaigns with personalization and segmentation based on engagement insights.
Supports managing conversations from SMS, WhatsApp, Email, Voice, and social channels in one place.
Use Cases
Sending one-time passwords (OTPs) and verification codes to secure user transactions.
Delivering payment and account notifications to customers in real time.
Sending regulatory and compliance updates via multichannel messaging.
Using AI agents to triage citizen or customer requests and route tickets.
Supporting cart recovery and order updates through automated messaging.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Termii is an AI-powered platform that provides infrastructure for sending critical messages like verification codes and transaction alerts via SMS, Voice, WhatsApp, and Email.
It is designed for fintechs, banks, e-commerce businesses, startups, and public sector organizations that require high-volume communication.
Yes, the platform is designed to reach customers in over 180 countries.
Source category: Customer Support
Source subcategory: Live Chat
