Sinch Engage: Multichannel Business Messaging Platform
Sinch Engage helps small and mid-market businesses manage customer outreach via text and WhatsApp. It is designed for teams that need to automate appointment reminders or coordinate messaging with their CRM.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Retailers, Healthcare providers, Hospitality managers
- Pricing
- Plans start at $49/month for the Basics tier (including 1,000 SMS) and go up to $799/month for the Advanced tier (including 40,000 SMS). A 14-day free trial is available.
- Key use cases
- Appointment and Payment Reminders, Abandoned Cart Recovery, Two-Way Customer Support, Rich Media Marketing, CRM-Integrated Messaging
- Integrations
- HubSpot, Salesforce, NetSuite, Zoho CRM, Shopify
- Official website
- sinchengage.com
Sinch Engage (formerly MessageMedia) is a multichannel messaging tool designed for business communications across SMS, MMS, RCS, and WhatsApp. It provides a unified inbox where teams can manage two-way conversations and assign chats to specific departments, such as sales or operations.
The platform supports businesses in sectors like retail, healthcare, hospitality, and logistics. It includes options for creating drip campaigns for welcome messages or abandoned cart recovery and provides dedicated phone numbers to maintain a consistent business identity.
Buyers should confirm which messaging channels their customers prefer, as the platform offers various rich media options. It is also recommended to verify if the native integrations with tools like HubSpot or Salesforce align with their current technical stack to support automated notifications.
Key Features
Supports viewing and responding to messages from multiple channels in one place and assigning conversations to specific staff members.
Supports sending and receiving messages via SMS, MMS, RCS, and WhatsApp.
Supports the setup of drip campaigns and automated triggers for appointment reminders, bill payments, and event updates.
Includes features for AI-generated campaigns to help create messaging content.
Provides local and toll-free numbers to help businesses establish a consistent identity.
Tracks metrics such as subscriber growth, click-through rates, and delivery rates.
Use Cases
Scheduling automated SMS notifications to help reduce no-shows and prompt bill payments.
Sending targeted messages to shoppers who left items in their online carts to encourage completed purchases.
Engaging in direct, two-way conversations with customers to answer questions and provide support.
Using MMS and RCS to send images, GIFs, and videos for promotional deals and discounts.
Sending personalized messages from CRMs such as HubSpot or Salesforce to keep customer data synchronized.
Best For
Integrations
Pricing
Plans start at $49/month for the Basics tier (including 1,000 SMS) and go up to $799/month for the Advanced tier (including 40,000 SMS). A 14-day free trial is available.
FAQ
Sinch Engage supports SMS, MMS, RCS, and WhatsApp messaging.
Yes, there is a 14-day free trial available that does not require a credit card.
It offers native integrations with platforms including HubSpot, Salesforce, Zoho CRM, NetSuite, and Microsoft Dynamics.
Pricing starts at $49/month for the Basics plan, which includes 1,000 SMS.
Source category: Customer Support
Source subcategory: Live Chat
