AI TOOL PROFILE
Saysimple: WhatsApp Automation Platform
- Customer Support
- Live Chat
- Small business owners
- Customer support managers
- Mid-market companies
- Operations managers
Pricing
Plans start at €119/month for the Grow plan (3 users, 2,000 contacts) and €289/month for the Scale plan (5 users, 5,000 contacts). Annual payments avoid a 20% monthly surcharge.
At a glance
- Best for
- Small business owners, Customer support managers, Mid-market companies, Operations managers
- Key use cases
- Centralizing Customer Contact, Automating FAQs, WhatsApp Marketing, Reducing Phone Traffic, Lead Management
- Integrations
- Zapier, Make, HubSpot, Google Sheets, Google Calendar
- Official website
- Visit saysimple bv official website
How AI is used
Saysimple is an omnichannel communication tool that brings WhatsApp, Telegram, Instagram, and other messaging channels into one shared inbox. It is designed for businesses that handle a high volume of customer messages and want to avoid fragmented communication across different devices or accounts.
The platform provides tools for automating responses through a flow builder and sending bulk messages for marketing. It also includes a call deflection feature that can route phone calls to WhatsApp, which may help reduce pressure on phone queues.
Buyers should be aware that certain features, such as the Flow Builder, Broadcasting, and Zapier integration, are available as paid add-ons or included in specific plans. Additionally, the cost of WhatsApp template messages is billed separately by Meta.
Key Features
Multichannel Inbox
Consolidates conversations from WhatsApp, Telegram, Instagram, Webchat, and Messenger into a single view.
Flow Builder
Supports the creation of automated conversation flows to handle repetitive customer inquiries.
Broadcasting
Allows businesses to send personalized bulk WhatsApp messages for newsletters or product launches.
Call Deflection
Designed to route incoming phone calls to WhatsApp to manage customer queries via text.
Smart Routing
Automatically assigns incoming messages to specific employees or departments based on keywords, customer type, or opening hours.
Analytics & Insights
Provides dashboards to track team performance, accessibility, and customer satisfaction.
Use Cases
Centralizing Customer Contact
Bundling conversations from multiple WhatsApp channels into one inbox for team collaboration.
Automating FAQs
Creating responsive service flows to provide immediate answers to common customer questions.
WhatsApp Marketing
Running targeted broadcast campaigns to engage leads or announce product updates.
Reducing Phone Traffic
Using call deflection to move voice callers to a WhatsApp chat environment.
Lead Management
Automatically creating contacts and following up with new leads via WhatsApp.
Integrations
- Zapier
- Make
- HubSpot
- Google Sheets
- Google Calendar
- Google Forms
- Pipedrive
- Typeform
- WooCommerce
- Magento
- Bubble
- n8n
FAQ
Are WhatsApp messaging fees included in the subscription?
- No, WhatsApp template fees are not included and are billed directly by Meta via the Meta Business Suite.
What happens if I exceed my contact limit?
- Additional contact capacity can be purchased in prepaid bundles of 500 contacts for €15 per month.
Can I cancel my Saysimple plan at any time?
- Contracts typically have a 12-month term and require at least 30 days' notice before the end date to avoid automatic renewal.
Which plans include the Flow Builder and Zapier integration?
- These features are included in the Scale plan, but are available as paid add-ons for users on the Grow plan.
Source category: Customer Support
Source subcategory: Live Chat
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