Saysimple: WhatsApp Automation Platform
Saysimple helps small and medium-sized businesses manage customer conversations through WhatsApp and other channels. It is designed for teams looking to centralize messaging and automate repetitive customer inquiries.
At a glance
- Category
- Customer Support
- Best for
- Small business owners, Customer support managers, Mid-market companies, Operations managers
- Pricing
- Plans start at €119/month for the Grow plan (3 users, 2,000 contacts) and €289/month for the Scale plan (5 users, 5,000 contacts). Annual payments avoid a 20% monthly surcharge.
- Key use cases
- Centralizing Customer Contact, Automating FAQs, WhatsApp Marketing, Reducing Phone Traffic, Lead Management
- Integrations
- Zapier, Make, HubSpot, Google Sheets, Google Calendar
- Official website
- www.saysimple.com
Saysimple is an omnichannel communication tool that brings WhatsApp, Telegram, Instagram, and other messaging channels into one shared inbox. It is designed for businesses that handle a high volume of customer messages and want to avoid fragmented communication across different devices or accounts.
The platform provides tools for automating responses through a flow builder and sending bulk messages for marketing. It also includes a call deflection feature that can route phone calls to WhatsApp, which may help reduce pressure on phone queues.
Buyers should be aware that certain features, such as the Flow Builder, Broadcasting, and Zapier integration, are available as paid add-ons or included in specific plans. Additionally, the cost of WhatsApp template messages is billed separately by Meta.
Key Features
Consolidates conversations from WhatsApp, Telegram, Instagram, Webchat, and Messenger into a single view.
Supports the creation of automated conversation flows to handle repetitive customer inquiries.
Allows businesses to send personalized bulk WhatsApp messages for newsletters or product launches.
Designed to route incoming phone calls to WhatsApp to manage customer queries via text.
Automatically assigns incoming messages to specific employees or departments based on keywords, customer type, or opening hours.
Provides dashboards to track team performance, accessibility, and customer satisfaction.
Use Cases
Bundling conversations from multiple WhatsApp channels into one inbox for team collaboration.
Creating responsive service flows to provide immediate answers to common customer questions.
Running targeted broadcast campaigns to engage leads or announce product updates.
Using call deflection to move voice callers to a WhatsApp chat environment.
Automatically creating contacts and following up with new leads via WhatsApp.
Best For
Integrations
Pricing
Plans start at €119/month for the Grow plan (3 users, 2,000 contacts) and €289/month for the Scale plan (5 users, 5,000 contacts). Annual payments avoid a 20% monthly surcharge.
FAQ
No, WhatsApp template fees are not included and are billed directly by Meta via the Meta Business Suite.
Additional contact capacity can be purchased in prepaid bundles of 500 contacts for €15 per month.
Contracts typically have a 12-month term and require at least 30 days' notice before the end date to avoid automatic renewal.
These features are included in the Scale plan, but are available as paid add-ons for users on the Grow plan.
Source category: Customer Support
Source subcategory: Live Chat
