AI TOOL PROFILE
Relatient: Patient Engagement and Scheduling Software
- Healthcare
- Calendar and Scheduling
- Medical practices
- Hospitals
- Health systems
- Specialty groups
- Federally Qualified Health Centers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Medical practices, Hospitals, Health systems, Specialty groups, Federally Qualified Health Centers
- Key use cases
- Reducing Call Center Volume, Managing Complex Provider Rules, Managing Appointment No-Shows, Automating Referral Bookings
- Integrations
- athenahealth, ModMed, Oracle Health, Greenway Health, eClinicalWorks
- Official website
- Visit relatient official website
How AI is used
Relatient is a patient engagement platform designed to manage the logistics of healthcare access. It combines scheduling tools with communication features to help patients book appointments and receive reminders through various digital channels.
The software is built for a range of healthcare providers, including hospitals, specialty groups, and federally qualified health centers. It focuses on automating routine interactions, such as appointment booking and registration, to help reduce the workload on front-office staff.
Key capabilities include AI-driven voice agents and a rules-based scheduling engine that accounts for specific provider preferences. This is intended to help ensure patients are matched with the correct physician while utilizing available time slots.
Buyers should confirm how the platform integrates with their specific EHR and whether the implementation timeline, which averages around 90 days, fits their operational needs.
Key Features
Dash Voice AI
An AI-powered virtual agent designed to automate routine phone calls and book appointments.
Intelligent Scheduling
A rules-based scheduling system that manages provider preferences and appointment types.
Patient Self-Scheduling
Allows patients to independently manage and book their own appointments online.
Omnichannel Communications
Supports personalized appointment reminders and patient messaging across multiple channels.
Digital Registration
Supports the digital intake of patient information to assist with clinic check-ins.
Financial Clearance
Includes tools for insurance eligibility checks and managing patient balance collections.
Use Cases
Reducing Call Center Volume
Using AI voice agents and self-scheduling to handle routine booking requests.
Managing Complex Provider Rules
Applying specific scheduling preferences and logic to help ensure correct patient-to-provider matching.
Managing Appointment No-Shows
Sending automated, personalized reminders to patients to help maintain schedule adherence.
Automating Referral Bookings
Using APIs to allow third parties to book appointments directly into provider calendars.
Integrations
- athenahealth
- ModMed
- Oracle Health
- Greenway Health
- eClinicalWorks
- NextGen
- Epic
- Veradigm
FAQ
Which EHR systems does Relatient integrate with?
- Relatient integrates with systems including athenahealth, ModMed, Oracle Health, Greenway Health, eClinicalWorks, NextGen, Epic, and Veradigm.
How long does it take to implement Relatient?
- On average, the implementation process takes approximately 90 days, depending on the vendor and the organization's IT team.
Does Relatient support patient self-scheduling?
- Yes, the platform allows patients to independently manage and book appointments online, which integrates with the provider's EHR.
Can Relatient handle insurance eligibility?
- Yes, the software uses a third party to perform eligibility checks during the insurance collection process.
Source category: Healthcare
Source subcategory: Calendar & Scheduling
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