AI TOOL PROFILE
100ms: Patient Access Automation
- Healthcare
- Workflow Automation
- Group Practices
- Infusion Centers
- Drug Manufacturers
- Healthcare Administrative Teams
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Group Practices, Infusion Centers, Drug Manufacturers, Healthcare Administrative Teams
- Key use cases
- Referral Processing, Insurance Coverage Checks, Authorization Submission, Appointment Management
- Integrations
- Epic, Cerner, Athena, Salesforce
- Official website
- Visit 100ms official website
How AI is used
100ms is an AI platform designed to support the administrative side of patient access. It uses AI agents to manage the process from initial referral to the start of treatment by digitizing unstructured data and interacting with payers.
The tool is designed for healthcare entities such as group practices, infusion centers, and drug manufacturers. It focuses on reducing manual effort involved in verifying insurance and securing authorizations.
Capabilities include processing faxes and emails for intake, verifying eligibility across 800+ payers, and managing the submission of prior authorization packets. The platform is designed to work with existing electronic medical records (EMR) and CRM systems.
Buyers should confirm how the AI agents integrate with their specific clinical workflows and review the platform's logging and transcript features to ensure they meet internal oversight requirements.
Key Features
Prior Authorization Automation
Identifies clinical requirements and assembles submission packets based on payer-specific rules.
Benefits Verification
Verifies eligibility, deductibles, and co-pays across 800+ payers.
Intake & Referral Triage
Processes incoming faxes, emails, and portal entries to digitize text and identify patient profiles.
Patient Outreach & Scheduling
Uses voice and SMS to confirm appointments and backfill cancellations.
Compliance Standards
Maintains HIPAA and SOC 2 compliance with interaction logging and transcripts.
AI Safety Controls
Includes protections against prompt injections and defined operational boundaries for AI agents.
Use Cases
Referral Processing
Digitizing and triaging patient referrals received via fax, email, or web portals.
Insurance Coverage Checks
Verifying patient benefits and eligibility in real time across various insurance payers.
Authorization Submission
Assembling and submitting prior authorization packets and tracking their status.
Appointment Management
Supporting patient outreach via text or voice to manage scheduling.
Integrations
- Epic
- Cerner
- Athena
- Salesforce
FAQ
What does 100ms do for medical practices?
- It uses AI agents to support administrative tasks such as verifying insurance benefits, processing referrals from faxes, and managing prior authorizations.
Which systems does 100ms integrate with?
- The platform is designed to work with Epic, Cerner, Athena, and Salesforce.
Is 100ms compliant with healthcare regulations?
- Yes, the platform is HIPAA and SOC 2 compliant and includes interaction logging and transcripts.
How does the platform handle patient outreach?
- It uses voice and SMS outreach to confirm appointments and fill cancellations.
Source category: Healthcare
Source subcategory: Workflow Automation
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