Mend: Behavioral Health AI Solutions
Mend helps behavioral health organizations manage provider utilization and reduce no-shows. It is designed for practices that want to recover open appointment capacity without replacing their existing EHR.
At a glance
- Category
- Healthcare
- Best for
- Behavioral Health Organizations, Mental Health Groups, Medium to large mental health practices
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The company mentions custom quotes and an ROI guarantee.
- Key use cases
- Reducing Patient No-Shows, Recovering Open Capacity, Automating Patient Intake, EHR Workflow Augmentation
- Integrations
- AdvancedMD, athenaOne, eClinicalWorks, NextGen, Kipu
- Official website
- mend.com
Mend is an AI-based operational platform for mental and behavioral health providers. It is designed to function as an action layer on top of a practice's existing EHR or Practice Management System to address operational gaps in scheduling and engagement.
The software is intended for healthcare providers managing fluctuating provider utilization and no-show rates. It supports the patient journey from scheduling through check-in and virtual visits.
Practices may use the tool to identify patients at risk of missing appointments and help fill those gaps. It also supports digital intake, payments, and measurement-based care metrics, which can be synchronized with the primary clinical record.
Buyers should confirm if they require bi-directional integration with their specific EHR or if they prefer to use the platform as a standalone operational tool, as integration is optional.
Key Features
Uses a behavioral health-specific model to predict the likelihood of patient no-shows.
Supports patient self-scheduling and helps match patients to open provider slots to recover capacity.
Supports the collection of digital intake forms, screeners, and payments before the visit.
Identifies scheduling risks and follow-up gaps for staff to address.
Provides secure video capabilities for individual and group virtual visits.
Supports the collection of client outcome metrics and integrates them into the EHR.
Use Cases
Using risk signaling to identify likely no-shows and automating outreach to help keep schedules full.
Filling appointment cancellations by matching waiting patients to available provider time.
Using digital workflows for forms, consents, and payments to help ensure patients are ready before the visit.
Adding an automation layer for scheduling and engagement that integrates with systems like athenaOne or NextGen.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The company mentions custom quotes and an ROI guarantee.
FAQ
No, Mend is designed as an action layer that works on top of your current EHR or PMS to handle operational tasks like scheduling and engagement.
Mend supports integration with systems including athenaOne, AdvancedMD, eClinicalWorks, NextGen, Kipu, and Qualifacts.
Pricing is custom-quoted based on the organization's specific needs and size.
Source category: Healthcare
Source subcategory: Calendar & Scheduling
