AI TOOL PROFILE
Mend: Behavioral Health AI Solutions
- Healthcare
- Calendar and Scheduling
- Behavioral Health Organizations
- Mental Health Groups
- Medium to large mental health practices
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. The company mentions custom quotes and an ROI guarantee.
At a glance
- Best for
- Behavioral Health Organizations, Mental Health Groups, Medium to large mental health practices
- Key use cases
- Reducing Patient No-Shows, Recovering Open Capacity, Automating Patient Intake, EHR Workflow Augmentation
- Integrations
- AdvancedMD, athenaOne, eClinicalWorks, NextGen, Kipu
- Official website
- Visit mend official website
How AI is used
Mend is an AI-based operational platform for mental and behavioral health providers. It is designed to function as an action layer on top of a practice's existing EHR or Practice Management System to address operational gaps in scheduling and engagement.
The software is intended for healthcare providers managing fluctuating provider utilization and no-show rates. It supports the patient journey from scheduling through check-in and virtual visits.
Practices may use the tool to identify patients at risk of missing appointments and help fill those gaps. It also supports digital intake, payments, and measurement-based care metrics, which can be synchronized with the primary clinical record.
Buyers should confirm if they require bi-directional integration with their specific EHR or if they prefer to use the platform as a standalone operational tool, as integration is optional.
Key Features
No-show risk prediction
Uses a behavioral health-specific model to predict the likelihood of patient no-shows.
Scheduling Agent
Supports patient self-scheduling and helps match patients to open provider slots to recover capacity.
Patient Readiness Agent
Supports the collection of digital intake forms, screeners, and payments before the visit.
AI Co-Pilot (Signal)
Identifies scheduling risks and follow-up gaps for staff to address.
HIPAA-compliant Telehealth
Provides secure video capabilities for individual and group virtual visits.
Measurement-Based Care
Supports the collection of client outcome metrics and integrates them into the EHR.
Use Cases
Reducing Patient No-Shows
Using risk signaling to identify likely no-shows and automating outreach to help keep schedules full.
Recovering Open Capacity
Filling appointment cancellations by matching waiting patients to available provider time.
Automating Patient Intake
Using digital workflows for forms, consents, and payments to help ensure patients are ready before the visit.
EHR Workflow Augmentation
Adding an automation layer for scheduling and engagement that integrates with systems like athenaOne or NextGen.
Integrations
- AdvancedMD
- athenaOne
- eClinicalWorks
- NextGen
- Kipu
- Netsmart
- Qualifacts
- PCE Systems
- Exym
- Streamline SmartCare
FAQ
Does Mend replace my existing EHR?
- No, Mend is designed as an action layer that works on top of your current EHR or PMS to handle operational tasks like scheduling and engagement.
Which EHRs does Mend integrate with?
- Mend supports integration with systems including athenaOne, AdvancedMD, eClinicalWorks, NextGen, Kipu, and Qualifacts.
How is Mend priced?
- Pricing is custom-quoted based on the organization's specific needs and size.
Source category: Healthcare
Source subcategory: Calendar & Scheduling
More tools in Healthcare
Other published listings in the Healthcare category.
More tools in the Calendar and Scheduling software type
Related listings that share the same software type for comparison and shortlisting.
