AI TOOL PROFILE
LiveSwitch: Video Communication for Trades
- Productivity
- Meeting Assistant
- Plumbing businesses
- HVAC technicians
- Electricians
- Roofing contractors
- Property managers
- General contractors
Pricing
Monthly plans start at $199 for 2+ users, while annual billing is $149 per month ($1,788 billed annually). Unlimited AI reports are available as an add-on for $100 per month on the monthly plan or $249 per month billed annually.
At a glance
- Best for
- Plumbing businesses, HVAC technicians, Electricians, Roofing contractors, Property managers
- Key use cases
- Virtual Job Estimates, Remote Technical Support, Job-Site Documentation, Remote Callbacks
- Integrations
- Housecall Pro, ServiceTitan, Simpro, Zapier
- Official website
- Visit LiveSwitch official website
How AI is used
LiveSwitch is a video communication tool designed for field services and trades, such as plumbers, HVAC technicians, and contractors. It allows users to initiate browser-based video calls without requiring customers to download an app, which supports conducting virtual estimates and remote support.
The platform supports the capture of photos and videos both online and offline, providing a way to document job sites and store them in a cloud location. With tools like laser pointers and in-call notes, technicians can highlight specific issues and record details in real time during a session.
Beyond communication, it provides organization tools including project tags, checklists, and global search to help teams manage visual assets. It also integrates with various field service management tools to sync job data.
Buyers should confirm whether the monthly cost fits their budget and if the available CRM and job management integrations align with their existing software stack.
Key Features
Browser-Based Live Calls
One-click video links that allow customers to join calls without downloading software.
Offline Media Capture
Supports recording photos and videos without a signal, which upload automatically once back online.
Visual Markup Tools
Includes a laser pointer and photo annotations to highlight details on a live feed or image.
Project Organization
Uses tags, custom checklists, and global search to categorize and retrieve job-site media.
In-Call Notes
Allows users to take structured notes during live video sessions that are saved to the session record.
Custom Branding
Supports branded backdrops and backgrounds for client interactions.
Use Cases
Virtual Job Estimates
Conducting remote site assessments via live video to reduce the need for initial in-person visits.
Remote Technical Support
Using live video and markup tools to guide a customer or technician through a fix.
Job-Site Documentation
Capturing and tagging photos and videos of work completed to maintain a visual archive.
Remote Callbacks
Addressing post-job questions via video to reduce return trips to a customer's location.
Integrations
- Housecall Pro
- ServiceTitan
- Simpro
- Zapier
FAQ
Do customers need to download an app to use LiveSwitch?
- No, LiveSwitch uses one-click browser-based links so customers can join video calls without downloading software.
Can LiveSwitch be used in areas with poor cell service?
- Yes, the platform supports self-recording of photos and videos offline, which upload automatically once a connection is restored.
How much does LiveSwitch cost?
- Monthly plans start at $199 per month for 2 or more users, and annual plans start at $149 per month billed annually.
Source category: Productivity
Source subcategory: Meeting Assistant
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