CritiCall: Patient Communication and Scheduling Software
CritiCall is designed for urgent care clinics and medical practices to manage patient inquiries and reduce missed call volume.
At a glance
- Category
- Healthcare
- Best for
- Urgent care clinics, Walk-in medical centers, Emergency care facilities, Multi-location medical networks, Community health clinics
- Pricing
- Plans start at $1,500/month for the Starter tier, $3,500/month for Pro, and $4,000/month for Elite. Additional locations cost $500/month each, and voice overages are $0.25/minute.
- Key use cases
- Missed Call Recovery, After-Hours Scheduling, Patient Triage Automation, Multi-Location Call Management
- Integrations
- Google Calendar, Outlook, Cal.com
- Official website
- criticall.ai
CritiCall is a communication tool designed for urgent care clinics, walk-in centers, and medical practices. The platform is designed to capture patient leads by responding to missed calls, texts, and chat inquiries to help convert them into booked appointments.
It is intended for healthcare providers who need to maintain 24/7 availability. The system handles initial triage and scheduling, which may help reduce the number of patients who leave when the front desk is busy.
Buyers should confirm the pricing structure, as there are additional fees for multi-location support and voice minute overages. Human-assisted support is available only on the Pro and Elite tiers.
Key Features
Calls back missed patients in under 60 seconds using automated conversation to re-engage and schedule visits.
Supports inbound patient messages and booking requests via text and chat.
Uses AI logic to route urgent cases and book non-urgent inquiries into available calendar slots.
A website widget that allows patients to request appointments via voice.
Tracks the number of calls, chats, and bookings handled by the clinic.
Available on Pro and Elite plans, providing appointment setters to handle complex lead handoffs.
Use Cases
Following up with patients who called while the front desk was unavailable to book their visit.
Providing 24/7 availability for patients to schedule appointments via AI voice, SMS, or chat.
Using AI to distinguish between urgent and non-urgent inquiries for calendar placement.
Supporting patient communication and booking across a network of multiple clinic locations.
Best For
Integrations
Pricing
Plans start at $1,500/month for the Starter tier, $3,500/month for Pro, and $4,000/month for Elite. Additional locations cost $500/month each, and voice overages are $0.25/minute.
FAQ
CritiCall uses Voice AI and SMS to automatically respond to missed calls and inquiries, which may help clinics book patient visits.
Pricing starts at $1,500 per month for the Starter plan. Pro and Elite plans are $3,500 and $4,000 per month respectively.
Yes, it supports multi-location networks, with an additional cost of $500 per month for each extra location.
CritiCall offers synchronization with Google Calendar, Outlook, and Cal.com.
Source category: Healthcare
Source subcategory: Calendar & Scheduling
