AI TOOL PROFILE
Comm100 Review: Omnichannel Customer Service Software
- Customer Support
- Live Chat
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Regulated Industries
Pricing
Live Chat Startup begins at $39 USD per agent per month (or $31 billed annually). A free 30-day trial is available. Other plans like Live Chat Plus and Ultra offer additional routing and reporting.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Regulated Industries
- Key use cases
- Automating Routine Support, Multi-Channel Engagement, Regulated Data Management, Agent Training
- Integrations
- Shopify, WordPress, Drupal, Zapier, Salesforce
- Official website
- Visit Comm100 official website
How AI is used
Comm100 is a customer engagement platform that unifies live chat, messaging, and ticketing into a single agent console. It is designed for businesses that support customers across a variety of digital touchpoints without requiring agents to switch between different applications.
The software is built for a range of business sizes, with specific configurations for sectors like healthcare, banking, and higher education. It includes a suite of AI tools designed to handle routine queries and assist human agents with real time suggestions.
Buyers should note that the platform offers both cloud and on-premises deployment, which may be a factor for those with data sovereignty needs. Since there are multiple tiers of live chat plans and separate AI product pricing, buyers should confirm which features are included in each specific package.
Key Features
Omnichannel Console
Unifies live chat, email, SMS, and social media messaging from 12+ channels into one interface.
AI Agent
An automated tool designed to resolve routine customer queries through context-aware responses.
AI Copilot
Provides human agents with real time suggestions and automated workflows during active conversations.
Knowledge Base
A system for creating and maintaining self-service articles for customers and agents.
Security Compliance
Supports SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and GDPR standards.
Ticketing and Messaging
Centralizes inquiries from email and messaging apps into a structured ticketing system.
Use Cases
Automating Routine Support
Using AI Agents to handle common, repetitive questions to reduce the volume of queries reaching human agents.
Multi-Channel Engagement
Managing customer conversations across WhatsApp, Facebook, Instagram, and X from a single dashboard.
Regulated Data Management
Deploying customer service tools on-premises for data sovereignty and regulatory control.
Agent Training
Using AI-driven simulations and QA scoring to help support staff with onboarding.
Integrations
- Shopify
- WordPress
- Drupal
- Zapier
- Salesforce
- Zendesk
- Google Analytics
- HubSpot
- Microsoft Dynamics 365
- Cisco
- Webhooks
FAQ
Does Comm100 require a license for every agent?
- Yes, for the Live Chat Startup, Plus, and Ultra plans, each agent requires a unique license.
Can I test Comm100 before buying?
- Yes, Comm100 offers a free 30-day trial for users to evaluate the platform.
Is Comm100 suitable for healthcare or financial services?
- Yes, it is designed for regulated industries and maintains HIPAA, PCI DSS, and SOC 2 Type II compliance.
Which channels does Comm100 support?
- It supports over 12 channels, including Live Chat, SMS, Email, WhatsApp, Facebook Messenger, Instagram, X, and others.
Source category: Customer Support
Source subcategory: Live Chat
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