AI TOOL PROFILE
CallMyDoc | AI Patient Communication for Medical Practices
- Healthcare
- Contact Center
- Primary care practices
- Specialty care clinics
- Multi-site medical organizations
- Healthcare providers using athenahealth, Altera, or Veradigm
Pricing
CallMyDoc uses a flat-rate pricing model with no setup fees. A 30-day free trial is available with no long-term contract required.
At a glance
- Best for
- Primary care practices, Specialty care clinics, Multi-site medical organizations, Healthcare providers using athenahealth, Altera, or Veradigm
- Key use cases
- Reducing Front-Desk Phone Load, Managing After-Hours Triage, Managing Prescription Refills, Digital Patient Intake
- Integrations
- athenahealth, Altera TouchWorks, Veradigm Professional
- Official website
- Visit callmydoc official website
How AI is used
CallMyDoc is an AI-driven communication suite for medical practices, ranging from solo providers to multi-site organizations. The software acts as a virtual front desk, handling the intake, transcription, and routing of patient calls.
The platform focuses on converting voice calls into structured EHR documentation. It handles daytime overflow and after-hours coverage, providing clinicians with patient chart context before they make a callback.
For buyers, the platform supports bidirectional EHR integration and helps automate routine tasks like prescription refills and appointment booking. The system is HIPAA and SOC 2 compliant to protect patient data.
Buyers should confirm if their specific EHR is currently supported and whether automated scheduling features are available for their account, as some features are in active deployment.
Key Features
AI Call Transcription
Transcribes patient calls into structured cases and tasks that are documented in the EHR.
After-Hours Answering
Provides automated triage and routing for calls received outside of normal business hours.
EHR Integration
Supports bidirectional syncing with systems such as athenahealth, Altera TouchWorks, and Veradigm Professional.
Patient Self-Scheduling
Allows patients to book, cancel, or reschedule appointments via an AI-guided call flow.
Automated Appointment Reminders
Sends reminders via voice, SMS, or email to help reduce patient no-shows.
Multi-Language Support
Supports 43 languages, automatically detecting the caller's language and providing translated summaries in English.
Practice Analytics Dashboard
Provides a view of call volumes, resolution rates, and provider response times through a KPI dashboard.
Use Cases
Reducing Front-Desk Phone Load
Automating routine calls such as appointment confirmations and lab result inquiries during business hours.
Managing After-Hours Triage
Routing urgent medical calls to on-call providers while resolving routine requests automatically.
Managing Prescription Refills
Capturing refill requests and routing them to the prescriber for approval within the app.
Digital Patient Intake
Collecting patient information and paperwork digitally before the first visit to help reduce manual entry.
Integrations
- athenahealth
- Altera TouchWorks
- Veradigm Professional
FAQ
Does CallMyDoc replace my existing office phone system?
- No, it works via call forwarding on your existing number, meaning no new hardware or phone lines are required.
Is the platform HIPAA compliant?
- Yes, CallMyDoc is HIPAA and SOC 2 compliant, operating under a signed Business Associate Agreement (BAA) with practices.
Which EHR systems are currently supported?
- Direct integrations are currently live for athenahealth, Altera TouchWorks, and Veradigm Professional.
How is CallMyDoc priced?
- The service uses flat-rate pricing with no per-call or per-minute charges and no setup fees.
Source category: Healthcare
Source subcategory: Contact Center
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