CallMyDoc | AI Patient Communication for Medical Practices
CallMyDoc helps medical practices manage patient call volume and after-hours access. It is designed for clinics looking to reduce manual phone work and automate appointment scheduling.
At a glance
- Category
- Healthcare
- Best for
- Primary care practices, Specialty care clinics, Multi-site medical organizations, Healthcare providers using athenahealth, Altera, or Veradigm
- Pricing
- CallMyDoc uses a flat-rate pricing model with no setup fees. A 30-day free trial is available with no long-term contract required.
- Key use cases
- Reducing Front-Desk Phone Load, Managing After-Hours Triage, Managing Prescription Refills, Digital Patient Intake
- Integrations
- athenahealth, Altera TouchWorks, Veradigm Professional
- Official website
- callmydoc.com
CallMyDoc is an AI-driven communication suite for medical practices, ranging from solo providers to multi-site organizations. The software acts as a virtual front desk, handling the intake, transcription, and routing of patient calls.
The platform focuses on converting voice calls into structured EHR documentation. It handles daytime overflow and after-hours coverage, providing clinicians with patient chart context before they make a callback.
For buyers, the platform supports bidirectional EHR integration and helps automate routine tasks like prescription refills and appointment booking. The system is HIPAA and SOC 2 compliant to protect patient data.
Buyers should confirm if their specific EHR is currently supported and whether automated scheduling features are available for their account, as some features are in active deployment.
Key Features
Transcribes patient calls into structured cases and tasks that are documented in the EHR.
Provides automated triage and routing for calls received outside of normal business hours.
Supports bidirectional syncing with systems such as athenahealth, Altera TouchWorks, and Veradigm Professional.
Allows patients to book, cancel, or reschedule appointments via an AI-guided call flow.
Sends reminders via voice, SMS, or email to help reduce patient no-shows.
Supports 43 languages, automatically detecting the caller's language and providing translated summaries in English.
Provides a view of call volumes, resolution rates, and provider response times through a KPI dashboard.
Use Cases
Automating routine calls such as appointment confirmations and lab result inquiries during business hours.
Routing urgent medical calls to on-call providers while resolving routine requests automatically.
Capturing refill requests and routing them to the prescriber for approval within the app.
Collecting patient information and paperwork digitally before the first visit to help reduce manual entry.
Best For
Integrations
Pricing
CallMyDoc uses a flat-rate pricing model with no setup fees. A 30-day free trial is available with no long-term contract required.
FAQ
No, it works via call forwarding on your existing number, meaning no new hardware or phone lines are required.
Yes, CallMyDoc is HIPAA and SOC 2 compliant, operating under a signed Business Associate Agreement (BAA) with practices.
Direct integrations are currently live for athenahealth, Altera TouchWorks, and Veradigm Professional.
The service uses flat-rate pricing with no per-call or per-minute charges and no setup fees.
Source category: Healthcare
Source subcategory: Contact Center
