AI TOOL PROFILE
Tethr: Contact Center AI and Automation
- Customer Support
- Contact Center
- Contact centers
- Customer support teams
- IT support departments
- HR operations teams
- Sales and marketing teams
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Contact centers, Customer support teams, IT support departments, HR operations teams, Sales and marketing teams
- Key use cases
- Customer Support Automation, Live Agent Coaching, Automated Interaction QA, HR and IT Support
- Official website
- Visit tethr official website
How AI is used
Tethr (now part of Capacity) is an AI-driven automation platform designed for contact centers and customer support environments. It combines self-service tools, such as intelligent virtual agents, with support tools for live agents, including real time coaching and monitoring.
The software is designed for customer support teams and also supports HR, IT, and sales departments that manage volumes of inquiries. It focuses on automating tasks across multiple channels, including voice, email, and chat.
Capabilities include sentiment analysis and speech recognition to provide insights into customer interactions. The platform also offers automated quality assurance designed to analyze customer interactions and assign scores to them.
Buyers should confirm how the platform's AI workflows align with their operational processes and review integration options to ensure it connects with their existing CRM and support tools.
Key Features
Intelligent Virtual Agents
Provides AI-powered self-service across chat, voice, email, and web channels.
Real-Time Agent Assist
Provides live coaching and AI suggestions to agents during customer interactions.
Automated Quality Assurance
Analyzes customer interactions to build a unique score for each one.
Conversational AI
Includes speech recognition, sentiment analysis, and branded voices.
Campaigns and Workflows
Supports the automation of repetitive tasks and operations through AI workflows.
Conversation Intelligence
Tracks performance and provides predictive insights to help optimize interactions.
Use Cases
Customer Support Automation
Using AI agents to handle common inquiries via chat, email, and voice to help increase deflections.
Live Agent Coaching
Supporting live agents with real time suggestions to help reduce average handle time.
Automated Interaction QA
Analyzing customer interactions to build quality scores without manual review.
HR and IT Support
Supporting employee onboarding and benefits administration through automated self-service.
FAQ
What is Tethr?
- Tethr, now part of Capacity, is an AI-powered automation platform that provides virtual agents and real time assistance for contact centers and support teams.
Who is Tethr designed for?
- It is designed for customer support teams, contact centers, and internal departments like HR, IT, and sales that manage volumes of interactions.
What channels does Tethr support?
- Tethr supports integrated AI self-service across chat, voice, email, SMS, and web channels.
Source category: Customer Support
Source subcategory: Contact Center
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